Unattached ACW

5 pts.
Tags:
ACW
Call Center
What exactly is unattached ACW?  Or, more specifically, where does it come from.  The avg time of ACW (attached) and the total time do not match up.  I know that it is considered 'not attached to a call', but how do the agents rack it up?

Answer Wiki

Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

Discuss This Question:  

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: