Unable to view email body in Outlook 2003

420 pts.
Tags:
Microsoft Outlook
Microsoft Outlook 2003
We have a user that is unable to view the body of an email in the reading pane or when they open the email. We have tried uninstalling and reinstalling MS Office 2003. They have Win XP Pro SP3 and MS Office 03. Any help would be great. Thanks in advance.

Answer Wiki

Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Discuss This Question: 5  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • carlosdl
    Does it happen with just one specific e-mail message ? If so, what is the content of the message ? Do you get some error message ? What do you see instead of the e-mail body ? What e-mail server software are you using ?
    70,200 pointsBadges:
    report
  • Littlejuanito7
    Sorry about that, forgot to add that we use Exchange 2003. She isn't able to view any messages. The body shows what the back ground in the body. For example, if you open an email, the body shows Outlook, almost like it froze before loading the message. On some she gets a error message saying it can't be opened.
    420 pointsBadges:
    report
  • Littlejuanito7
    Another quick update: We noticed that the emails show in the body when we Reply, Reply to All or Forward. Still doesn't work in the Preview Pane or when we open it. Even the emails that would give us the error saying it can't be opened, will open in the same way as above. Hope that helps give someone an idea cuz we just can't figure this one out. Thanks again.
    420 pointsBadges:
    report
  • carlosdl
    You could try opening Outlook in safe mode to see what happens. Also, you could try creating a new email profile (from Control Panel).
    70,200 pointsBadges:
    report
  • Littlejuanito7
    Tried Safe Mode and had the same issue. Ran Detect and Repair, restarted computer, ran Outlook and had the same issue, ran in Safe Mode again and still had the same issue. Created new Profile, didn't work and logged in as a new user on the computer and created a new profile there and still having the same issue. I had tried scratching the whole thing and had it running with all the updates. Tested sending and receiving emails all afternoon. Everything was working great. Came in this morning, logged in and it went back to the same problem. I hadn't done anything different to it. I'm at a total loss.
    420 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following