Unable to runs windows installer or MSIs
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YardDon
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Q:
Unable to runs windows installer or MSIs
Microsoft Windows
I have observed on a windows 2000 server suddenly I cannot run windows installer nor run an MSI file. I cannot even browse the net with IE but I can with mozilla. My bkupexec tape drive shows offline etc. I have scanned for virus, spyware and even did an inplace upgrade of the server o/s and problems still arise. The only clue I get is an error code 2002 deom perflib and that just indicates a timeout error. I have installed all the SPs I can install and run MS antispyware etc.
I have seen this on 3 servers in 3 different georgaphical locations.
Has anyone else expereince this ?, HELPPPPPPPP !!!!
ASKED: Aug 21 2005  7:19 PM GMT
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petroleumman
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Hello,

You say this problem has occured suddenly and on three different servers in three different geograohical locations? I'd be hard pressed to say this was coincidence.

Start your trouble shooting by finding a common factor between all of the affected servers. New software, applied patches or hotfixes or even an updated AV deffinition file. Once you have determined a common factor, try rolling back or removing that object from your system and test. For multiple updates, follow this course of action one item at a time to isoloate the offending program.

Good luck!
Last Answered: Aug 22 2005  8:32 AM GMT by petroleumman   0 pts.
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YardDon   0 pts.  |   Aug 22 2005  9:18AM GMT

Hi,
Part of my problem is I am unable to run any programs that calls the windows installer, so it’s difficult to uninstall hotfixes etc. It seems to be pointing to the windows installer but I can’t prove it.
HTH
YD

 

Platypus   20 pts.  |   Aug 22 2005  9:34AM GMT

Have you installed the Windows 2000 SP4 Rollup? If so, see if you can browse to the uninstall file in that directory and uninstall it. That rollup was a killer in certain situations.

Second, if you happen to run the APC software on those machines, see if you can wait long enough for Add/Remove Programs to come up (it took overnight in one case I had), and uninstall that APC software, then reboot. Later you can reinstall an update version of that program if needed.

David

 

YardDon   0 pts.  |   Aug 22 2005  9:55AM GMT

Hi David,
Thanks for the update, I will check to see if I am running APC. I am running the SP4 rollup, actually I slip streamed it into my original SP3 and did an inplace upgrade and the problem persist, you can’t do an inplace upgrade with an older version that current installed version so it’s difficult to even revert to an older version of SP4. I will try the manual uninstall you suggested and see what happens.
Thanks for the insight.
Regards
YD

 

YardDon   0 pts.  |   Aug 22 2005  11:38AM GMT

That #^$^&$*&$** APC service this damm program was the culprit. I disabled the service and now all my programs are communicating. Thanks David you pointed me in the right direction.
I am a bit disappointed with APC as we are registered users of the software and we did not received any word/bulletins. There were no problems in the error logs either in the mean time I was taking windows apart and doing virus and spyware scan.
David, I am curious how did you find out about APC ?
Regards
YD

 
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