Unable to RDP a Windows Server 2012 R2 but I can ping the server with name & IP address

Tags:
Hyper-V
RDP
Windows Server 2012 R2
I'm working as a system engineer. One my production server have a strange issue. We restarted the server for maintenance activity, after that we are not able to connect the server through RDP. Anyhow we are able to connect through Hyper-V console and able to ping the server name & IP address as well. FYI.. Firewall has been disabled, all the services are running fine. Tried to restart the services as well, but no luck. I'm able to Telnet port 3389. Tried to RDP the server with name & address as well. result is same "Internal Error occurred" Any suggestions please. Thanks in advance.

Software/Hardware used:
Windows Server 2012 R2 Standard

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  • Subhendu Sen
    Make sure that, somehow the network driver is corrupted/necessary to update. Also make sure the anti virus is not a cause for the same. Have you applied any rule recently, check server manager thoroughly. Moreover, check user permissions/rights and even login/password also.
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