Unable to detect external keyboard

145 pts.
Tags:
External keyboards
Wireless mouse
I have a user using microdot arc wireless mouse . When the receiver is pug in the laptop , external keyboard is unable to detect at the bit locker boot up screen . The wireless mouse is pnp no need any software installation! pls advise!

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I use one of the best wireless mouse Logitech MX620 mouse. It is works good, click here to info.

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