On Fri 20 Jan I made an error of configuring a DOmino 6.5.1 Server as an Open Relay. This was to get round an internal problem (which it did).
On Monday I discovered that my server's mail box was full of SPAM mail waiting to be relayed and people using the server were getting Mail Delivery Failure reports with some recipients.
Investigation showed that the external ip address of our mail server had been placed on the Open Relay Blacklist of ORDB (Open Relay Database) - ordb.org.
I corrected the problem of the Open Relay status and then followed the instructions on the ORDB website on how to get your server removed. Basically you use their request system to remove your server following a test. I sent in the first request 1pm on Mon 23 Jan.
The ORDB system never acknowledged the request (automatically or manually) and I have since made 3 more requests to have the server removed with the same result.
I have used the site's contact system to enquire about the status of my requests for removal but have received nothing. There is no phone number to contact.
ORDB say that removal takes up to 72 hours and they test every 5-10 hours.
The 'denial of service' that ORDB are imposing on my company is particularly offensive and damaging to the business in that dependence on e-mail communication with external agencies and people is very high.
Does anyone know or have experience of successfully getting a server off the ORDB Open Relay Blacklist. Are there any e-mail addresses or phones numbers one can use to talk to a human about getting a server off the list?
Any help, comments would be very welcome.
These anti-spam blacklisiting service are great contributors but they should have decent processes in place for removal which provide suitable timely feedback to 'victims' or at least be a little more discriminating about the treatment 'offenders' receive.