Transfer call

35 pts.
Tags:
Nortel CS 1000
Telephony
I forgot to include the phone system in my last question. I have a Nortel CS1000 system and the user cannot transfer calls all the time.
ASKED: April 20, 2009  6:35 PM
UPDATED: April 22, 2009  9:09 PM

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Thanks. We'll let you know when a new response is added.

If it did transfer. The user needs some coaching. A step by step print out posted above his phone might help.

Discuss This Question: 4  Replies

 
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  • mshen
    This is happening on all calls?
    27,385 pointsBadges:
    report
  • Ninetoes
    No, some calls transfer with no problems.
    35 pointsBadges:
    report
  • mshen
    Go to his phone and try transfering a call yourself. Sometimes this can be a user issue. If the phone can't transfer change phones and check the flags for the extension to make sure it is capable of transfering calls.
    27,385 pointsBadges:
    report
  • Ninetoes
    Thanks, I did try myself and was able to transfer. I'll change the phone and see if that works.
    35 pointsBadges:
    report

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