Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I'm using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of number of requests and average time.
Free Guide: Managing storage for virtual environments
Complete a brief survey to get a complimentary 70-page whitepaper featuring the best methods and solutions for your virtual environment, as well as hypervisor-specific management advice from TechTarget experts. Don’t miss out on this exclusive content!