Time and motion study to bench line AHT

10 pts.
Tags:
AHT
Call Center
I am tasked to conduct a time and motion study to bench line AHT. Need help to set up the approach I will use and if there is a template. Can someone help?

Answer Wiki

Thanks. We'll let you know when a new response is added.

Check out this site dedicated to the AHT issue. It has a lot of good info on the definition and calculation process

Discuss This Question:  

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: