Tier of Support matrix

5 pts.
Tags:
Incident response
Support services
Can someone offer a tier of support reference - what goes into a Tier of Support Martix/Plan?

Answer Wiki

Thanks. We'll let you know when a new response is added.

Sounds like you may be looking for Service Level Agreement. Try:

http://www.slatemplate.com
http://www.nkarten.com/sla.html
http://www.sourcingmag.com/content/c051128a.asp
http://www.sla-zone.co.uk/
http://www.sla-world.com/

These should hopefully help get you started. The Helpdesk Institute http://www.thinkhdi.com/ may also help with your quest.

Discuss This Question: 2  Replies

 
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  • ainamalik
    At Go4customer, we are offering tech support service where you can get help to related to tier of support matrix and plan.
    35 pointsBadges:
    report
  • Genderhayes
    The tier increases price points to receive products suited for needs such as the speed of the internet services called tiered prices services standards for VOIP keep and maintain network performances too
    9,635 pointsBadges:
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