Ticketing system

145 pts.
Tags:
Spiceworks
I have been using Spiceworks for a few days now, and it's amazing, but there is one little problem. I have other people from other departments that would also want a ticketing systems as well. Is there a general ticketing system program, that I could customize in order to have tickets come to I.T. or go to another department. Preferably free.

Answer Wiki

Thanks. We'll let you know when a new response is added.

You can look at the open source software called “Open Source Ticket Request System” which would give you what you should want.

————————————–

Bugzilla is another popular ticketing system.

Whilst not free, I would recommend FocalScope. It is great for us because it offers email routing & group management tools which let us define responsibility groups and get the right emails/tickets to them for resolution. It also offers us internal chat, live chat from our website, tools for integrating SLAs and an easy to learn interface.

Discuss This Question: 2  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Jsuarez
    OTRS look to be a very powerful software. Is there like a get me started video. I need to learn how this thing works ASAP.
    145 pointsBadges:
    report
  • Derik
    Whilst not free, I would recommend FocalScope. It is great for us because it offers email routing & group management tools which let us define responsibility groups and get the right emails/tickets to them for resolution. It also offers us internal chat, live chat from our website, tools for integrating SLAs and an easy to learn interface.
    55 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following