Ticketing system
I have been using Spiceworks for a few days now, and it's amazing, but there is one little problem. I have other people from other departments that would also want a ticketing systems as well.
Is there a general ticketing system program, that I could customize in order to have tickets come to I.T. or go to another department.
Preferably free
Software/Hardware used:
Software/Hardware used:
ASKED:
July 13, 2009 8:12 PM
UPDATED:
August 29, 2011 12:28 PM
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Answer Wiki:
You can look at the open source software called "Open Source Ticket Request System" which would give you what you should want.
Link: http://otrs.org/
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<a href="http://www.bugzilla.org/">Bugzilla </a>is another popular ticketing system.
Whilst not free, I would recommend <a href="http://www.focalscope.com">FocalScope</a>. It is great for us because it offers email routing & group management tools which let us define responsibility groups and get the right emails/tickets to them for resolution. It also offers us internal chat, live chat from our website, tools for integrating SLAs and an easy to learn interface.
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OTRS look to be a very powerful software. Is there like a get me started video. I need to learn how this thing works ASAP.
Whilst not free, I would recommend FocalScope. It is great for us because it offers email routing & group management tools which let us define responsibility groups and get the right emails/tickets to them for resolution. It also offers us internal chat, live chat from our website, tools for integrating SLAs and an easy to learn interface.