Testing Autodiscover failed Exchange 2010

60 pts.
Tags:
Microsoft Exchange 2010
Microsoft Exchange errors

I just installed a Exchange 2010 Outlook Anyware on my SBS 2008.

All my users are receiving email from it when they are in the office. Their cell phones are able to receive the email as well. My off-site users are not able to connect to the exchange server only thru VPN. I installed SSL Cret but still not able to connect using Outlook.

OWA Work Fine Office just not Outlook. I have a copy of my Exchange activesync log.

testing RPC/HTTP connectivity.

The RPC/HTTP test failed.


Test Steps

ExRCA is attempting to test Autodiscover for person@emailaddress.com.

Testing Autodiscover failed.


Test Steps

Attempting each method of contacting the Autodiscover service.

The Autodiscover service couldn't be contacted successfully by any method.

 

Test Steps

Attempting to test potential Autodiscover URL https://sweservices.com/AutoDiscover/AutoDiscover.xml

Testing of this potential Autodiscover URL failed.

 

Test Steps

Attempting to resolve the host name sweservices.com in DNS.

The host name resolved successfully.

 

Additional Details

IP addresses returned: 74.208.135.246

Testing TCP port 443 on host sweservices.com to ensure it's listening and open.

The port was opened successfully.

Testing the SSL certificate to make sure it's valid.

The SSL certificate failed one or more certificate validation checks.

 

Test Steps

ExRCA is attempting to obtain the SSL certificate from remote server sweservices.com on port 443.

ExRCA wasn't able to obtain the remote SSL certificate.

 

Additional Details

The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.

Attempting to test potential Autodiscover URL https://autodiscover.sweservices.com/AutoDiscover/AutoDiscover.xml

Testing of this potential Autodiscover URL failed.

 

Test Steps

Attempting to resolve the host name autodiscover.sweservices.com in DNS.

The host name couldn't be resolved.

Tell me more about this issue and how to resolve it

 

Additional Details

Host autodiscover.sweservices.com couldn't be resolved in DNS InfoDomainNonexistent.

Attempting to contact the Autodiscover service using the HTTP redirect method.

The attempt to contact Autodiscover using the HTTP Redirect method failed.

 

Test Steps

Attempting to resolve the host name autodiscover.sweservices.com in DNS.

The host name couldn't be resolved.

Tell me more about this issue and how to resolve it

 

Additional Details

Host autodiscover.sweservices.com couldn't be resolved in DNS InfoDomainNonexistent.

Attempting to contact the Autodiscover service using the DNS SRV redirect method.

ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.

 

Test Steps

Attempting to locate SRV record _autodiscover._tcp.sweservices.com in DNS.

The Autodiscover SRV record wasn't found in DNS.



Software/Hardware used:
Small Biz Server 2008 / Exchange2010

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