Terminal Server super Slow

45 pts.
Tags:
Dell PowerEdge
Domain Controller
PST folders
Terminal Service
Okay, so here is the deal, i have the following set-up. Server A is my domain controller Server B is my terminal Service host Currently i have about 25 Users who basically run a very simple 32 bit program for sales called myriad which is soul-ly written and operates in FOX. Also users use Outlook in the same session. The average size of each outlook PST is about 4GB. Below are the exact specs of the Dell Power Edge T110 Server that hosts the terminal service sessions. I cant seem to understand what the problem is, I have ample amounts of hardware available but it seems that i have errors with speed, even though the CPU usage stays at low all the time and same for network usage. The user tend to have a problem when it comes down to speed and efficiency of the server which basically has a consistent LAG at all times. Any help would be greatly appreciated. Also someone mentioned to install a seprate video card to help a little on the page load graphics. Please advise. Thank You' --------------------------------------------------- Chassis Information Chassis Model PowerEdge T110 Chassis Service Tag FX5WGM1 Chassis Lock Present Chassis Asset Tag Processor 1 Processor Brand Intel(R) Xeon(R) CPU X3460 @ 2.80GHz Processor Version Model 30 Stepping 5 Voltage 1200 mV Memory Total Installed Capacity 16384 MB Memory Available to the OS 16384 MB Total Maximum Capacity 16384 MB Memory Array Count 1 Memory Array 1 Location System Board or Motherboard Use System Memory Installed Capacity 16384 MB Maximum Capacity 16384 MB Slots Available 4 Slots Used 4 ECC Type Multibit ECC Slot PCIE1 Adapter SAS 6/iR Adapter RAID Controller Type PCI E Gen 2 Data Bus Width 8x or x8 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCIE2 Adapter Intel Gigabit ET Dual Port Server Adapter Type PCI E Gen 2 Data Bus Width 16x or x16 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCIE3 Adapter Intel Gigabit ET Dual Port Server Adapter Type PCI E Gen 2 Data Bus Width 4x or x4 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCIE4 Adapter [Not Occupied] Type PCI E Gen 2 Data Bus Width 1x or x1 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts BIOS Information Manufacturer Dell Inc. Version 1.2.1 Release Date 01/28/2010 Firmware Information Name Baseboard Management Controller Version 1.33

Software/Hardware used:
Dell PowerEdge T110

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  • Aiftikhar
    I want to add a couple things to the post... 1.) All the host connect local via a gigabit network. 2.) All users connect via MSTSC on regular machines running windows XP 3.) No this setup does not include VDI 4.) I have configured QOS on the firewall for remote users 5.) anywhere from 20 to 25 users during the day 6.) It is slow during our business hours when everyone is logged in. I have made two registry tweaks as well to the system i don't know if that will help. a.)I have disable paging of NT Executive files b>)Do not remember recently access network info.
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  • Mattcassell
    Have you checked the performance usage of the local disks? If you have 25 users with 25 x 4GB pst files open I can see that putting a hurt on your disks if all of the pst files are stored locally on that server.
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  • Aiftikhar
    would it help if i were to divide the pst files between multiple disk? or any other solution that you may have to offer? what would be the best way to check the disk usage?
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  • Mattcassell
    You can use the built in windows performance monitor, or you can look at some tools online such as the Windows Health Monitor by Manage Engine. I would not recommend changing anything with your storage until you narrow down that it is problem.
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  • Mattcassell
    As part of the storage issue you should check to see how much space is being used by your pagefile. That can lead to a lot of disk IO if it is getting used a lot.
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  • Aiftikhar
    there are numerous options under the physical disk option in performance monitor what would you recommend i look at to get a good idea? Btw the hhd is a 15k drive.
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  • carlosdl
    If possible, I would run a test with all users logged in running all applications they usually run but the Fox one. I have seen similar problems when running old Fox applications on newer Windows versions. Also, have you checked the server's event logs ?
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  • Aiftikhar
    I will try to upload two screenshots i have taken yesterday during peak hours. Also the fox program does not really take up a lot of memory usage at least not to my knowledge. below is the link to the software. http://www.myriadsoftware.com/systemrequirements.aspx
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  • KFaganJr
    I agree with Mattcassell, find out what the issue is before you make changes! Speculating on a performance issue and acting on that idea is an incredibly bad practice. Making it worse is this being a production environment. Open up perfmon, start a data collection set with counters such as... process - private bytes (all instances), working set (all instances), available memory Disk - I/O, disk read/write/errors You can also open task manager, go to processes ->click view -> columns -> add memory and disk write columns. to see current usage Process Monitor has great built in functionality (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx)
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