Comments on: Telecom Integration http://itknowledgeexchange.techtarget.com/itanswers/telecom-integration/ Sat, 26 May 2012 14:21:15 +0000 http://wordpress.org/?v=2.6.2 By: mbdata http://itknowledgeexchange.techtarget.com/itanswers/telecom-integration/#comment-38908 mbdata Wed, 03 Jan 2007 15:36:48 +0000 #comment-38908 For integration telecom and IT systems, I recomended start with Open source Asterisk PBX. More information you can find in http://www.digium.com or http://www.voip-info.org/wiki-Asterisk You can learn more about connection Telecom and IT world. Asterisk is free and better then all proprietary TDM systems. For testing you need only 1 PC with Linux. It?s very cheap solution for the first time. You can try make call centrum, PBX or Auto Attendant.... Then you can select hardware, order by size of your company. I have good experiences with Quintum gateways for connection VoIP to TDM world for small and middle companies and Aculab cards for middle and big companies. (1 PC Aculab Prosody X card can connect up to 600 calls together at the same time). For connection Asterisk and IT systems, you can find example in PHProjekt. I am using: - Apache server with MySQL - XAMPP 1.5 (http://www.apachefriends.org). Instalation is very easy (under Windows 2000/XP or Linux). - PHprojekt 5.2 (http://www.phprojekt.com/). Unzip to ..xampphtdocs directory and in Explorer call http://localhost/phprojekt/setup.php - In ..xampphtdocsphprojectmisc is file cti_asterisk.inc.php This is example connection Asterisk and PHProjekt management system. All this software is free !!! Convergence IT and Telecom world is not only about metering and cheap calls over internet etc., but it's connection CRM, business systems etc, with Telecom world also. This is problem many proprietary telecommunicatin systems. For integration telecom and IT systems, I recomended start with Open source Asterisk PBX. More information you can find in <a href="http://www.digium.com" rel="nofollow">http://www.digium.com</a> or <a href="http://www.voip-info.org/wiki-Asterisk" rel="nofollow">http://www.voip-info.org/wiki-Asterisk</a>
You can learn more about connection Telecom and IT world.
Asterisk is free and better then all proprietary TDM systems. For testing you need only 1 PC with Linux. It?s very cheap solution for the first time.
You can try make call centrum, PBX or Auto Attendant….
Then you can select hardware, order by size of your company.
I have good experiences with Quintum gateways for connection VoIP to TDM world for small and middle companies and Aculab cards for middle and big companies. (1 PC Aculab Prosody X card can connect up to 600 calls together at the same time).
For connection Asterisk and IT systems, you can find example in PHProjekt.
I am using:
- Apache server with MySQL - XAMPP 1.5  <a href="http://www.apachefriends.org" title="http://www.apachefriends.org" target="_blank">http://www.apachefriends.org</a>). Instalation is very easy (under Windows 2000/XP or Linux).
- PHprojekt 5.2  <a href="http://www.phprojekt.com/" title="http://www.phprojekt.com/" target="_blank">http://www.phprojekt.com/</a>). Unzip to ..xampphtdocs directory and in Explorer call <a href="http://localhost/phprojekt/setup.php" rel="nofollow">http://localhost/phprojekt/setup.php</a>
- In ..xampphtdocsphprojectmisc is file cti_asterisk.inc.php This is example connection Asterisk and PHProjekt management system.
All this software is free !!!
Convergence IT and Telecom world is not only about metering and cheap calls over internet etc., but it’s
connection CRM, business systems etc, with Telecom world also.
This is problem many proprietary telecommunicatin systems.

]]> By: TelecomBlake http://itknowledgeexchange.techtarget.com/itanswers/telecom-integration/#comment-38909 TelecomBlake Tue, 02 Jan 2007 09:10:54 +0000 #comment-38909 HenryG: Thanks for the detailed response. I agree with a lot of what you have said. Your response helps me with my perspective on VOIP and telecom management. It seemst that telecom management is much more work than management believes or would have you believe. HenryG:

Thanks for the detailed response. I agree with a lot of what you have said. Your response helps me with my perspective on VOIP and telecom management. It seemst that telecom management is much more work than management believes or would have you believe.

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