Tech Support: Horror Stories from the Trenches

5785 pts.
Tags:
Customer support
Help Desk
Help desk services
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk and you are answering the phones from customers with technical questions and you are thinking that you are going to help someone repair their network when your first customer ask you the question, “I can’t here any sound, can you help me?”. Your bubble has been burst. You patiently talk the customer through a simple 10 second fix, but it takes 30 minutes to finally resolve the problem, sound familiar? Here is your chance to tell your stories, be they funny, sad, or down right scary, we have probably heard them all, but let your frustrations out here and let all read of your adventures so that you can sit back and pick up that phone and begin your adventures again.

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