TCP3436 – AS/400 printing

230 pts.
Tags:
AS/400 printing
OS/400
V5R4
I have an Epson DLQ3500 printer set as a remote OUTQ. It is intermittently stopping, sometimes mid print, and I get TCP3436 as the message

Message . . . . : No response from remote host system within open time-out.

Cause . . . . . : An open request was sent to a remote host system, but that host system did not respond to the request before the open time-out expired. This may be due to the fact that the TCP/IP services are not currently available on the remote host system. Recovery . . . : Try the request again or contact the system administrator to start the TCP/IP services on the remote host system.

I've checked the addresses, recreated the device, changed the timeout settings on the network card, still no joy.

Can anyone help?

Thanks Kas



Software/Hardware used:
iseries, OS/400 v5r4, Epson DLQ3500
ASKED: February 19, 2010  10:19 AM
UPDATED: December 20, 2011  6:44 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

Our Helpdesk guys run into this problem. On one occasion, the cable was pinched causing the intermittent stopping. Replace it. Usually they have to trace the line and repunch the connection. This may not be your issue but it’s worth a try.

Discuss This Question: 11  Replies

 
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  • KasMcc
    So here is the latest, and strangest development We replaced the cables, moved where it was plugged into the network CHANGED THE PHYSICAL PRINTER & NETWORK CARD!!! Still the same problem I compared the printer setup to other printers at the same site (that work OK) and it was all exactly the same. I deleted the printer from the system and recreated it as a Wrtier (rather than an output queue).RESULT!! Prints send OK and print immediately. The problem, at the moment, is that the users now need to answer a 'is the correct paper in' message each time they print - and as we all know - they don't like that sort of thing I have an automatic reply entry set up, but I am assuming the program (invoice printing) is ignoring this list, due to it's set up Does anyone know how to get a program to point to the reply list? Thanks Kas
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  • mcl
    No need to use the system reply list. When you create the writer, specify *INFO for the Printer error message parameter. PRTERRMSG(*INFO) (The default is *INQ). Specifying *INFO will not send messages that need a reply. The upside is that you only have to respond to ONE message when you first start the writer. It should be a "load form type" message and you respond with "G". The downside is that if the printer has an issue (out of paper, out of toner, paper jam, etc) they only way you know is by physically checking the printer. Of course, I have had users report they didn't get thier reports, and it turned out the printer was out of paper. Go figure... And, remote outqueues do tend to go to sleep. We have somewhere arount 250 printers around the country and all are defined as writers. No problems. Regards Mike
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  • KasMcc
    Well, I've decided I'm going to ritually burn this printer as it is now driving me nuts. After changing the messages tp *INFO, the printer still is sititng with MSGW at the first print, BUT When you answer G (to go), the printer ends with message ID CPD337C - The session ended abnormally. I've chanegd the message back to *INQ The device set up is : Device description . . . . . . . . : PROPRT03 Option . . . . . . . . . . . . . . : *BASIC Category of device . . . . . . . . : *PRT Device class . . . . . . . . . . . : *LAN Device type . . . . . . . . . . . : 3812 Device model . . . . . . . . . . . : 1 LAN attachment . . . . . . . . . . : *IP Port number . . . . . . . . . . . : 9100 Physical attachment . . . . . . . : *DIRECT Online at IPL . . . . . . . . . . : *YES Font: Identifier . . . . . . . . . . . : 11 Point size . . . . . . . . . . . : *NONE Form feed . . . . . . . . . . . . : *CONT Separator drawer . . . . . . . . . : *FILE Separator program . . . . . . . . : *NONE Printer error message . . . . . . : *INQ Message queue . . . . . . . . . . : *CTLD Current message queue . . . . . . : QSYSOPR Library . . . . . . . . . . . . : QSYS Activation timer . . . . . . . . . : 300 Inactivity timer . . . . . . . . . : *NOMAX Line speed . . . . . . . . . . . . : 19200 Word length . . . . . . . . . . . : 8 Type of parity . . . . . . . . . . : *NONE Stop bits . . . . . . . . . . . . : 1 Host print transform . . . . . . . : *YES Manufacturer type and model . . . : *IBM2391 Paper source 1 . . . . . . . . . . : *NONE Paper source 2 . . . . . . . . . . : *NONE Envelope source . . . . . . . . . : *NONE ASCII code page 899 support . . . : *NO Image configuration . . . . . . . : *NONE Character identifier . . . . . . . : *SYSVAL Remote location: Name or address . . . . . . . . : 10.44.14.10 It is an Espon DLQ3500, with continuous paper, with an internal Espon Network card. Network card timeouts are all set to 3600 seconds This is the same setup as other machines on the system, which is why I just cant figure out what it does not behave on the same way. Thanks for all your help so far Kas
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  • WoodEngineer
    Hello KasMcc - we have a very similar setup where we use an output queue with no device description. We also setup system reply entries as shown below. To the best of my knowledge, nothing special needs to be coded in the output queue to use the system reply list.
                          Work with System Reply List Entries                   
     Type options, press Enter.                                                 
       2=Change   4=Delete                                                      
                                                                                
          Sequence  Message                                              Compare
     Opt   Number   ID       Reply       Compare Value                    Start 
            4008    CPA3394  G           'SACHP4'                            1  
            4009    CPA3394  G           'RKSCHPT'                           1  
            4010    CPA3394  G           'COADPR2'                           1  
            4011    CPA3394  G           'COSLSPR1'                          1  
    
    We had the same troubles you describe when using a device description with an HP 4250 laser jet. When we re-configured with just a remote output queue, it stopped stopping in the middle of a print job.
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  • Harrisandreson
    Hi friend' i think this may help you little 8983237, Configuring a Remote Output Queue (RMTOUTQ): Database 'Rochester Support Line KnowledgeBase', View 'All DocumentsAll Software', Document ' Configuring a Remote Output Queue (RMTOUTQ)' 24291009, Configuring a Remote Output Queue (RMTOUTQ) to a Thermal Label Printer: Database 'Rochester Support Line KnowledgeBase', View 'Personal ViewsDocuments Needing Your Attention', Document 'Configuring a Remote Output Queue (RMTOUTQ) to a Thermal Label Printer' 438924552, Configuring a Remote Output Queue (RMTOUTQ) to a Windows Print Queue: Rochester Support Center KnowledgeBase 24305723, Configuring a Remote Output Queue (RMTOUTQ) to Another IBM System i System Using TCP/IP: Database 'Rochester Support Line KnowledgeBase', View 'Personal ViewsDocuments Needing Your Attention', Document 'Configuring a Remote Output Queue (RMTOUTQ) to Another iSeries or AS/400 System Using TCP/IP' ------------------------------------- Harris of USA ,<a href="http://www.cwnacertification.net">cwna</a>
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  • WoodEngineer
    If memory serves . . . IBM has released some PTFs with cover letters which mention the problem you are experiencing. Might be worth installing the latest PTF groups for printing and TCP/IP.
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  • PGMBOB
    Strprtwtr might be started with default message *INQ
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  • slack400
    I'd suggest checking the manufacture website to confirm if you can reload/upgrade the firmware for the printer. I've had moments like this with brand new equipment out of the box and usually I find that once they know you're printing to an IBM i they'll pause and then ask you what version of software/firmware is running on the printer. Even printer don't come with a 100% success rate out of the box.
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  • TomLiotta
    I have an Epson DLQ3500 printer set as a remote OUTQ. And later: I've checked the addresses, recreated the device,... First thing I'd have wondered was if it was being used as a "remote OUTQ" or as a "device". I don't think I've ever seen a printer accessed both ways, at least not concurrently. I suspect that there might have been some general confusion of terms or concepts. Tom
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  • KasMcc
    Thanks for all the help on this one. The latest news is that the site in question has moves, on Thursday, from AS400 to an IFS system running on managed servers - So no more printer. We are also moving from AS400 (Bah) in November to managed servers running MS Dynamics. So no more need for any remote writers or outq's Thanks again for all your help
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  • Avib
    I am also have the same above problem, can someone give us a solution Thanks AVI
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