CRM Tag Directory

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Featured CRM Questions

  • What is a realistic number of calls that a single phone agent?

    What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

    CRM Ask the Expert250 pointsBadges:
  • How do you strike a balance between frustrated users and frustrated call center agents?

    Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

    CRM Ask the Expert250 pointsBadges:
  • How best to handle inbound calls (small company)

    Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents...

    Pandub130 pointsBadges:
  • Benefits of call center agents

    what are the benefits of call center agents and who will benefit from them?

    Myaj95 pointsBadges:
  • Comparisons of CRM performance

    Can any one tell me about the performance comparisons of different CRM Solutions like MS CRM, Sugar CRM and EnterpriseWizard CRM, which Solution has best Performance?

    Project3245 pointsBadges:
  • CRM department?

    An automobile company offered me a position to build and run a CRM department in the company. What is the first thing i should do to attain good results?

    Jamal2125 pointsBadges:
  • CRM Resource Guide

    If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?

    IndyXtopher15 pointsBadges:
  • Responsibilities of a CRM manager?

    What would you say are the main responsibilities of a CRM manager?

    DkVicky135 pointsBadges:
  • Best single user CRM software

    What is the best CRM software for a single user with VISTA?

    PWM5 pointsBadges:
  • Question about IT management software

    Hello, I am just wondering if anyone knows of some software available for IT departments, that say is accessible to users through a company intranet site where a user can go in and log an issue or problem with their system which goes into a database, then once the issue is resolved the user can go...

    Natethegreat0 pointsBadges:
  • Monitor Internet bandwidth

    Good day, We are using Windows 2000 Small Business Server in our organization with Exchange, DNS and ISA server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much MB/GB utilized by each user. Thanks for your reply in...

    GiriPrasad0 pointsBadges:
  • TNA

    What are the TNA needs for CRM?

    041810 pointsBadges:
  • VoIP phone and AS/400 contact management

    We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that number dialed without...

    NLESIT10 pointsBadges:
  • CRM and Communication Platform

    How important is having Unified communication platform integrated within CRM?

    Corelynx30 pointsBadges:
  • Importing and exporting data

    I have been using CRM and i want to know how i would go about updating various crm contacts through the use of a spread sheet. I want to be able to export a list of contacts and information into excel, update that spread sheet and then import it into CRM. I have tried this but there is always an...

    Conwayta5 pointsBadges:
  • Generic Certifications for CRM Professional

    Hi All, I am looking out for certification programs for CRM Professionals. I googled and found out all the programs from Universities like Rutgers, Baylor,Duke no longer exist. http://itknowledgeexchange.techtarget.com/voices-of-crm/what-does-the-future-hold-for-crm-university-programs/ Even the...

    Maulikadhia5 pointsBadges:
  • New Cloud Service Providers

    Hello. Do you have, or know where I can find names and services of new/startup cloud services providers? Thank you. Tim Haag

    Marmaduke175 pointsBadges:
  • SAP CRM 7 bp data

    We have created custom field in CRM for customer classification. On doing a batch update, we get an error about the batch being locked. What options are available to mass update data in CRM BP records?

    CRMProblems5 pointsBadges:
  • CRM Justification

    Does anyone have examples of real dollars tied to a CRM justification based on productivity?

    Bgambel5 pointsBadges:
  • Cloud CRM for Education

    Which are the best cloud CRM applications available to meet the needs of a small college with respect to: automated lead capture, automated distribution and rotation(if rep doesn't repond), lead updates on duplicate inquires;automated lead prioritization for represenatives, contact management,...

    Donnagamelin5 pointsBadges:

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