CRM Tag Directory

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Featured CRM Questions

  • Visual IVR platform

    Is there any Visual IVR platform to improve customer experience?

    Manaligupta15 pointsBadges:
  • Call centers and ISO 9000 certification

    Are there case studies available about the benefit of ISO 9000 certification in call centers?

    skraybill5 pointsBadges:
  • Occupancy percentage in call center operation

    what is the difference between utilisation and occupancy in an inbound campaign?how to calculate occupancy percentage?

    Svachaspati5 pointsBadges:
  • Need to calculate the number of agents required to handle the calls.SGAREQ Column in Aspect tool

    How to calculate the The number of staff required to handle the actual volume of calls[SGAREQ Column] in the Aspect IntraDay Performance detail tool.Kind Regards,

    CRavindranath5 pointsBadges:
  • Monitor Internet bandwidth

    Good day, We are using Windows 2000 Small Business Server in our organization with Exchange, DNS and ISA server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much MB/GB utilized by each user. Thanks for your reply in...

    GiriPrasad0 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • Starting a small at home call center with just 5 computers in Philippines

    Dear TT We are Americans in the Philippines starting a new small home office call center! We are starting with O DESK! Then we want to become a regular small call center with 5 agents and grow from there to 25 agents next year! The technology confuses us! What do we need! With O Desk client will...

    AACC5 pointsBadges:
  • Call center seating

    Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?

    laurah45 pointsBadges:
  • call center looking for campaigns

    WE have a call center based in mauritius and we cant find campaigns to work with .. how do i go about this and make my call center successful?????

    Soniasub20 pointsBadges:
  • New Cloud Service Providers

    Hello. Do you have, or know where I can find names and services of new/startup cloud services providers? Thank you. Tim Haag

    Marmaduke175 pointsBadges:
  • Call Center functions and features

    What functions and features should be included in a Call Center RFP?

    RYS5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    Seat utilization and manpower requirment formula for call centers specialy for domestic call centers.

    S1215 pointsBadges:
  • Slow boot-up in win xp home edition

    My notebook(40gb HDD, 256mb RAM)with win xp home edition has become dramatically slow in last 1-2 months. It takes more than 5 minutes to boot even after I removed everything from startup group using msconfig. The initial screen (win XP home) stays atleast 2-3minutes. How can I manage this? Is...

    BinooDas123410 pointsBadges:
  • Slow File sharing access in Win 98

    Actually I have 2 questions: I have a small workgroup of 3 XP Pro systems, 2 win98 systems, 1 win 2000 server and a 16 port ethernet switch(100mbps). I have enabled the ICS in the server and each compter can access files/printers and internet with the help of DHCP. 1) When I access the win98...

    BinooDas123410 pointsBadges:
  • Switches, Router for Call center?

    Helping a friend with a call center for an NGO in spare time. There would be 100 workstations & 100 VOIP phones. What switches and routers do I need to put this call centre together and run the phones with power over Ethernet? Any information about CRM/ACD etc would be appreciated. Thank you in...

    TrickedAce5 pointsBadges:
  • Call Center Standards

    What is the standard for a call center answer rate and what is the standard number of calls per FTE (non technical environment)?

    Meg15 pointsBadges:
  • Best measurable metrics to evaluate a Customer Service Call Center?

    What are the best measurable metrics to use when evaluating a Customer Service Call Center? Thank you very much.

    CRM Ask the Expert250 pointsBadges:
  • What are the cost elements in setting up a Call Center operation?

    I wanted to know what are the various cost elements (in details)to be covered in setting up a call center operation. Thank you.

    CRM Ask the Expert250 pointsBadges:
  • Any suggestions on how to lower ACW?

    Does anyone have any suggestions on how to lower ACW? In my industry, it is expected to enter all notations while the customer is on the phone and ACW should only be used in rare instances.

    Busymom724115 pointsBadges:
  • What is Answer Rate and AHT for Data call centers?

    What is industry benchmark for Average Handling Time and Answer Rate on Data services call centres (like Mweb and MTN Business Solutions)?

    Tsipa5 pointsBadges:

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