CRM Tag Directory

Browse Alphabetically:

Featured CRM Questions

  • How to transition an old local CRM system to a more modern networked CRM Solution

    Hi. We have an old CRM system that is currently local to only a single location and we are looking to transition it to a more modern system with network capability and would appreciate any advice about the best way to go about it. Basically, we currently have a fairly simple Microsoft Access (2007)...

    ericw19755 pointsBadges:
  • Calculate manpower requirement in contact center

    How do I calculate the manpower requirement for a contact center, if the number of calls is 30000 and AHT 5 minutes at 80% service level?

    tonyabah5 pointsBadges:
  • Contact Center Evolution

    With the era of "digitization" and focus on inbound, how do you foresee the Contact Center evolve now and in the future. Would even Contact Center get absolute in the future?

    selzarka5 pointsBadges:
  • Need opinions for evaluating business contact management software

    I'm in the early stages of evaluating business contact management software. I'm familiar with Sage's ACT and Microsoft's Business Contact Management Software (an add-on to Outlook). My firm is in financial services and there will be less than 10 users. I'd also like to ensure the software meets the...

    CRM Ask the Expert250 pointsBadges:
  • Methodologies for Call Center Management

    Are there any standard methodology for management of call center? Are there any industry specific? Like banks, telecommunication or insurance?

    Ilan19665 pointsBadges:
  • What would you recommend as the best CRM solution for a small business?

    What would you recommend as the best CRM solution for a small business (about 5-10 workers) also would this solution offer any include or be integrated with any I.T helpdesk software. Thanks.

    CRM Ask the Expert250 pointsBadges:
  • What is the financial industry average for cost of contact for an inbound call center?

    What is the financial industry average for cost of contact for an inbound call center?

    CRM Ask the Expert250 pointsBadges:
  • What is a realistic number of calls that a single phone agent?

    What is a realistic number of calls that a phone agent handling calls for a busy multi-specialty physician's practice can handle? Thanks very much.

    CRM Ask the Expert250 pointsBadges:
  • How do you strike a balance between frustrated users and frustrated call center agents?

    Our company are currently busy with various Customer Centricity Projects. From a People Adaptation point of view - whilst these projects are yet to roll-out - how does one strike a balance between frustrated customers versus frustrated call center agents?

    CRM Ask the Expert250 pointsBadges:
  • How best to handle inbound calls (small company)

    Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I'm looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents...

    Pandub130 pointsBadges:
  • Benefits of call center agents

    what are the benefits of call center agents and who will benefit from them?

    Myaj95 pointsBadges:
  • Comparisons of CRM performance

    Can any one tell me about the performance comparisons of different CRM Solutions like MS CRM, Sugar CRM and EnterpriseWizard CRM, which Solution has best Performance?

    Project3245 pointsBadges:
  • CRM department?

    An automobile company offered me a position to build and run a CRM department in the company. What is the first thing i should do to attain good results?

    Jamal2125 pointsBadges:
  • CRM Resource Guide

    If you could recommend one or two resource guides (books) on CRM strategies & technologies, what would they be?

    IndyXtopher15 pointsBadges:
  • Responsibilities of a CRM manager?

    What would you say are the main responsibilities of a CRM manager?

    DkVicky135 pointsBadges:
  • Best single user CRM software

    What is the best CRM software for a single user with VISTA?

    PWM5 pointsBadges:
  • Question about IT management software

    Hello, I am just wondering if anyone knows of some software available for IT departments, that say is accessible to users through a company intranet site where a user can go in and log an issue or problem with their system which goes into a database, then once the issue is resolved the user can go...

    Natethegreat0 pointsBadges:
  • Monitor Internet bandwidth

    Good day, We are using Windows 2000 Small Business Server in our organization with Exchange, DNS and ISA server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much MB/GB utilized by each user. Thanks for your reply in...

    GiriPrasad0 pointsBadges:
  • TNA

    What are the TNA needs for CRM?

    041810 pointsBadges:
  • VoIP phone and AS/400 contact management

    We have a legacy green screen AP for maintaining contact names and phone numbers. It works well for our sales staff so we do not want to replace. I would like to be able to take the contact phone number and shoot it to our phone, which is a Polycom ip 335 and have that number dialed without...

    NLESIT10 pointsBadges:

Browse Alphabetically:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following