CRM Tag Directory

Browse Alphabetically:

Featured CRM Questions

  • Duplex Printing from SAP

    Hello, We are having a printer which supports printing on both the side of paper. From windows we are using this functionality. Now, we would like to use this from SAP also. How to enable this duplex printing from SAP? Thanks in advance.

    Dharmeshd0 pointsBadges:
  • Microsoft Excel: Calculate total average productive state for real-time staffing

    Hi! Can you help me with my Excel inquiry, please. I can't seem to figure out how to calculate the AHT, (+) avail,(+)acw in 30 min increments?

    garfield15 pointsBadges:
  • Private and public IP address of call center

    How can I define public and private IP address for our call center?

    asharani5 pointsBadges:
  • Call center: Need to know occupancy required

    Here are the numbers for our call center: 6000 calls 3min AHT 24/5 working days Could someone please help me with occupancy required and shrinkage.

    Subhashappu225 pointsBadges:
  • How to open a call center

    I'm looking for genuine inbound campaign or outbound campaign for my call center. I want to open my small center. Can anyone tell me from where ill get direct client or any genuine campaign...and no scam

    Gsbinfotechsol25 pointsBadges:
  • Seat calculation in call center

    If I have to put 400 agents for 9 hour shift in two different shifts that is 9-6 and 11-8 in which 60% attendance is for 9-6, then how many system I will need?

    Sachujidhankhar5 pointsBadges:
  • IP bandwidth requirement calculation

    Hi, I have a call center in Bangladesh. I need IP bandwidth requirement calculation for calling. Can anyone help me? Thanks

    kaziomarfaruk5 pointsBadges:
  • What is the formula to calculate over all department utilization in a call center?

    How do I calculate utilization for a blended process in a call center (inbound calls, outbound calls, emails and ticket)? What is the formula to calculate over all department utilization?

    CCAgent5 pointsBadges:
  • Audit program for call center

    Is there an audit program specific to revenue assurance for a call center?

    bamba125765 pointsBadges:
  • Call Center Agent Performance

    Who is responsible for the call center agent's performance in their first 3 months? A trainer, supervisor or QA?

    brigitte025 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Seat utilization and manpower requirment formula for call centers

    What's the seat utilization and manpower requirement formula for call centers, specially for domestic call centers?

    S1215 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • E-chat within a call center

    Where is the best place I can get solid information on what is e-chat within a call center? What are sop's for e-chat in a call center, KPI's, and best way to manage?

    curtisweeds5 pointsBadges:
  • How long are you required to keep phone recordings for PCI Compliance

    Call Center taking calls with credit card information given. How long are we to keep these recordings for PCI Compliance?

    LCooley5 pointsBadges:
  • % Occupancy Target Setting

    Hi, for a campaign sized at 5 agents 24/7 coverage, at 95% AL and SL of 80%, what could be an acceptable %Occ Target?

    park2k25 pointsBadges:
  • Calculating benefit from WFM tool

    Hi, We trying to get the right way to measure the benefit of a WFM tool implementation in a large call center. What are the key measures? Or the right CTQ drill down? We have L2R but that can be influenced by many other factors. Schd efficiency, we do not haveĀ a baseline - because there was no way...

    SPhalini5 pointsBadges:
  • What is the industry standard for call center monthly/annual attrition?

    I am trying to gain understanding of industry standard attrition for call centers.

    stowers5 pointsBadges:
  • Calculate calls for call center

    I have agents that are logged on different queues during the day and some calls get calls and some not. How can I calculate? Should I have the number of hours an agent was connected on a queue?

    mohamed12330 pointsBadges:
  • Do you have an example of a call center’s decision tree?

    I'd like to see an example of a decision tree in a call center. Specifically, I'd like to see if there is a structure about how a conversation should be held between the call center and the user.

    DIANASYZ5 pointsBadges:

Browse Alphabetically:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following