CRM Tag Directory

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Featured CRM Questions

  • How do I cost my call center charges

    I want to provide call center service to a mobile service provider and want to arrive at the amount to charge for this service.

    Tomjohn15 pointsBadges:
  • Call centers and ISO 9000 certification

    Are there case studies available about the benefit of ISO 9000 certification in call centers?

    skraybill5 pointsBadges:
  • Excel file to ACT template

    Can an Excel file be saved as an .adt template to be used in ACT? Is there a different format that should be used for Excel? Thanks!

    kmatthews15 pointsBadges:
  • Occupancy percentage in call center operation

    what is the difference between utilisation and occupancy in an inbound campaign?how to calculate occupancy percentage?

    Svachaspati5 pointsBadges:
  • ProfileFormHandler

    While inserting data using DSP tag, we are using: ProfileFormHandler.value.firstName What is the value in the above line and datatype of value?

    SamanthMeesala5 pointsBadges:
  • How do you increase response rates to customer satisfaction surveys?

    I want to put a list together to try and improve response rates for B2B customer satisfaction surveys. I have a few ideas (which I've listed) and would be grateful for any additions.Acting on the feedback - shows you've listened and helps response rates for repeat surveys Have good customer data -...

    JohnColdwell5 pointsBadges:
  • Need to calculate the number of agents required to handle the calls.SGAREQ Column in Aspect tool

    How to calculate the The number of staff required to handle the actual volume of calls[SGAREQ Column] in the Aspect IntraDay Performance detail tool.Kind Regards,

    CRavindranath5 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center?

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    arijitdutta5 pointsBadges:
  • Unattached ACW

    What exactly is unattached ACW? Or, more specifically, where does it come from. The avg time of ACW (attached) and the total time do not match up. I know that it is considered 'not attached to a call', but how do the agents rack it up?

    Auggie245 pointsBadges:
  • Monitor Internet bandwidth

    Good day, We are using Windows 2000 Small Business Server in our organization with Exchange, DNS and ISA server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much MB/GB utilized by each user. Thanks for your reply in...

    GiriPrasad0 pointsBadges:
  • What is the formula to calculate the manpower requirement at a call center

    What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

    Iyer10 pointsBadges:
  • Starting a small at home call center with just 5 computers in Philippines

    Dear TT We are Americans in the Philippines starting a new small home office call center! We are starting with O DESK! Then we want to become a regular small call center with 5 agents and grow from there to 25 agents next year! The technology confuses us! What do we need! With O Desk client will...

    AACC5 pointsBadges:
  • What is ATG Dynamo?

    Could someone explain exactly what ATG Dynamo is and where is sits within a Java development solution. I am a recruiter and I have spoken with a candidate who has developed within this environment extensively. I would like to try and understand what this means in terms of his technical strengths...

    TechRec5 pointsBadges:
  • What is a TAG Library in ATG Dynamo?

    What is a TAG Library? What are the kinds of Droplets? What is a pipe-line? Where do we use a droplets? and what are the different kinds of Scopes in Dynamo Components?

    Dbug3395 pointsBadges:
  • MFT Vs MFTaaS

    Hi What are the advantages of MFTaaS over MFT?

    Swatz12310 pointsBadges:
  • Ringing stations on IWATSU ADIX M

    Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.

    oldiwatsuadixm10 pointsBadges:
  • USB External Hard drive and Windows XP

    I have two issues which are basically the same. I have an external USB hard drive that I connect to a computer running Windows XP. Windows USB driver recognizes the hard drive and shows the drive in Device Manager but Windows does not show the drive in Windows Explorer. A customer has a USB FLASH...

    Cestanley0 pointsBadges:
  • Call center seating

    Are then any statistics to prove it is better for associates to have their own seats vs. sharing desk space? Articles on behavior?

    laurah45 pointsBadges:
  • Accessing the call center

    I have an Avaya 180 telephone. When I try to enter the system, the letter R comes up and I get a dial tone.

    wthiah5 pointsBadges:
  • Live expert chat on SaaS subscription and billing w/ Aria Systems, August 14

    We're hosting a live chat with experts from Aria Systems on Tuesday, August 14 at 2 p.m. ET. Register now to learn about SaaS subscription and billing and to choose the recurring revenue model that's right for your organization.

    Ben Rubenstein6,065 pointsBadges:

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