CRM Tag Directory

Browse Alphabetically:

Featured CRM Questions

Occupancy percentage in call center operation
what is the difference between utilisation and occupancy in an inbound campaign?how to calculate occupancy percentage?

Answer Question   |  February 13, 2014  7:37 PM
Call Center metrics, Call Centers
asked by:
5 pts.

ProfileFormHandler
While inserting data using DSP tag, we are using: ProfileFormHandler.value.firstName What is the value in the above line and datatype of value?

Answer Question   |  January 27, 2014  1:05 PM
ATG, ATG Careers
asked by:
5 pts.

How do you increase response rates to customer satisfaction surveys?
I want to put a list together to try and improve response rates for B2B customer satisfaction surveys. I have a few ideas (which I’ve listed) and would be grateful for any additions. Acting on the feedback – shows you’ve listened and helps response rates for repeat surveys Have good customer data – mis-spelling a...

Answer Question   |  November 20, 2013  7:32 AM
B2B, Customer satisfaction, Surveys
asked by:
5 pts.

Need to calculate the number of agents required to handle the calls.SGAREQ Column in Aspect tool
How to calculate the The number of staff required to handle the actual volume of calls[SGAREQ Column] in the Aspect IntraDay Performance detail tool. Kind Regards,

Answer Question   |  November 8, 2013  7:23 AM
Call Center, Call center agents, Call Center management, Call Center metrics
asked by:
5 pts.

Customer relationship management
I wanted to ask about the properties of CRM and examples for CRM?

Answer Question   |  November 5, 2013  11:45 AM
CRM, Customer Relationship Management
asked by:
5 pts.

Responsibilities of a CRM manager?
What would you say are the main responsibilities of a CRM manager?

Answer Question   |  October 29, 2013  9:08 AM
CRM best practices, CRM evaluation criteria, CRM learning center, CRM management
asked by:
5 pts.

Customer relationship management system
How do CRM systems help firms achieve customer intimacy?

Answer Question   |  October 21, 2013  3:53 AM
CRM system, Customer satisfaction
asked by:
5 pts.

Best single user CRM software
What is the best CRM software for a single user with VISTA?

Answer Question   |  September 10, 2013  3:23 AM
CRM, CRM analytics software, CRM strategy
asked by:
PWM
5 pts.

Question about IT management software
Hello, I am just wondering if anyone knows of some software available for IT departments, that say is accessible to users through a company intranet site where a user can go in and log an issue or problem with their system which goes into a database, then once the issue is resolved the user can...

Answer Question   |  August 13, 2013  7:58 PM
Business/IT alignment, Corporate portal applications, DataCenter, Desktops, E-mail applications, Hardware, Help Desk, Implementation, IT architecture, Knowledge management applications, Lotus Domino, Microsoft Exchange, Migration/Upgrades, Mobile devices, Network management software, Networking, Outlook, Planning, Security, Security management, Systems management software, Tech support
asked by:
0 pts.

What is the formula to calculate the manpower requirement at a call center?
What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

Answer Question   |  August 13, 2013  4:55 PM
Call Center, Telecom
asked by:
5 pts.

Unattached ACW
What exactly is unattached ACW?  Or, more specifically, where does it come from.  The avg time of ACW (attached) and the total time do not match up.  I know that it is considered ‘not attached to a call’, but how do the agents rack it up?

Answer Question   |  August 1, 2013  3:02 PM
ACW, Call Center
asked by:
5 pts.

Monitor Internet bandwidth
Good day, We are using Windows 2000 Small Business Server in our organization with Exchange, DNS and ISA server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much MB/GB utilized by each user. Thanks for your reply in...

Answer Question   |  July 16, 2013  1:55 AM
Active Directory, Administration, Application management, Auditing, Availability, Backup, Backup & recovery, Bandwidth, Benchmarking, Bind, BroadVision, Business Objects, Call Centers, Clarify Inc., CLB, Client management, Clustering/High availability, Component Load Balancing, Content filtering, Corporate portal applications, Customer relationship management applications, Data analysis, Data center operations, Data mining/analysis, Data warehousing/Business intelligence, Database Management Systems, DataCenter, Datacenter Server, DB2 administration, Desktop security, Desktops, DHCP, Distributed File System, DNS, E-business, E-mail applications, ERP, Exchange 2000, Exchange 2003, Exchange 5.5, Exchange Server ActiveSync, FAT and NTFS, Fault isolation, Firewalls, General Directories, Graphical User Interfaces, Handheld, Hardware, Help Desk, Information risk management, Integration/Connectivity, Intel servers, IT architecture, Knowledge management applications, Licensing, Lotus Domino, Mail protocols, Maintenance, Major Vendors, Microsoft Exchange, Microsoft Internet Information Server, Microsoft Windows, Monitoring, Netscape Mail, Network applications management, Network management software, Network monitoring, Network requirements, Network testing, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Operating systems, Outlook, PC/Windows Connectivity, Performance management, Performance/Tuning, Planning, Policies, POP3, Protocol analysis, Remote management, Reporting, ROI & cost justification, Routers, S/MIME, Security, Security management, Security products, Sendmail, Server consolidation, Server management, Server-based/Thin-client computing, Servers, Services, Software, Software distribution, Software Quality Assurance, Spam, Storage, System monitoring, System utilities, Tech support, Technical support, Third-party services, Vendor support, Virus protection, Web services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows client administration and maintenance, Windows on Intel, Windows Server 2003
asked by:
0 pts.

What is the formula to calculate the manpower requirement at a call center
What is the formula to calculate the manpower requirement at a call center, if the no.of calls are specified for example, as 50000 calls and defined AHT is 150 secs per call?

Answer Question   |  July 2, 2013  3:30 PM
Call Center, Call Center metrics
asked by:
10 pts.

Starting a small at home call center with just 5 computers in Philippines
Dear TT We are Americans in the Philippines starting a new small home office call center! We are starting with O DESK! Then we want to become a regular small call center with 5 agents and grow from there to 25 agents next year! The technology confuses us! What do we need! With O Desk client...

Answer Question   |  June 11, 2013  4:44 AM
Call Center, Call Center management, Skype
asked by:
5 pts.

What is ATG Dynamo?
Could someone explain exactly what ATG Dynamo is and where is sits within a Java development solution. I am a recruiter and I have spoken with a candidate who has developed within this environment extensively. I would like to try and understand what this means in terms of his technical strengths and where he might...

Answer Question   |  June 10, 2013  10:33 AM
ATG Commerce, ATG Dynamo
asked by:
5 pts.

What is a TAG Library in ATG Dynamo?
What is a TAG Library? What are the kinds of Droplets? What is a pipe-line? Where do we use a droplets? and what are the different kinds of Scopes in Dynamo Components?

Answer Question   |  June 10, 2013  3:37 PM
ATG Dynamo, JSP Standard Tag Library
asked by:
5 pts.

MFT Vs MFTaaS
Hi What are the advantages of MFTaaS over MFT?

Answer Question   |  May 21, 2013  9:08 AM
B2B
asked by:
10 pts.

Ringing stations on IWATSU ADIX M
Trying to set up an IWATSU ADIX M, with 12 phones. I want them all to be ringing stations for all incoming calls on all lines.

Answer Question   |  May 17, 2013  6:37 PM
Call Center, IWATSU
asked by:
10 pts.

Have you tried Crowdsourcing to improve your processes?
With social media transforming business, it’s interesting to see how different companies apply social strategies.  There are many notable examples of companies who have risen on the strength of crowdsourcing.There are even sites, such as Kickstarter, devoted entirely to raising money for projects. But crowdsourcing doesn’t just refer to money. Saavy companies use their customer...

Answer Question   |  May 13, 2013  3:08 PM
Crowdsourcing, enterprise social media, social media
asked by:
4,240 pts.

USB External Hard drive and Windows XP
I have two issues which are basically the same. I have an external USB hard drive that I connect to a computer running Windows XP. Windows USB driver recognizes the hard drive and shows the drive in Device Manager but Windows does not show the drive in Windows Explorer. A customer has a USB FLASH...

Answer Question   |  April 19, 2013  11:58 AM
Adapters/Interfaces, Billing and customer care, Billing Support Systems, Desktops, Development, Disk drives, Fibre channel, Hardware, Management, Microsoft Windows, OS, Security, Servers, SQL Server
asked by:
0 pts.

Browse Alphabetically:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: