IT Answers » Word error messages

Word 2007

Msvehlik — Fri, 06 Feb 2009 20:47:35 +0000

I have an end user who has a problem with Word 2007. When he clicks on the X to close word it freezes word and he cannot close the application (except with task Manager). This only effects word (Excel, PPT and Outlook are fine). I’ve looked all over the Web and haven’t found much.

1. There are no add ins causing the problem
2. I’ve uninstalled and reinstalled Office 2007
3. I tried doing a system restore to a previous time when the X closed Word (this failed)
4. I’ve turned off anti virus

The only thing I’ve read is that creating a new profile fixes the problem. I’m lazy and I don’t want to go through that mess (he has a few Virtual Machines on his current profile). Any ideas were to go next?

Unable to e-mail from Word 2007

OParada — Thu, 23 Oct 2008 15:38:52 +0000

System is currently running Office XP and when I try to e-mail an opened Word document by going to File – Send To – Mali Recipient I get the following error message:

Word could not load the e-mail envelope. This could be caused by a network connection problem or a problem with your Office installation.

I’ve performed a repair and I’ve even uninstalled Office to see if this resolves the problem but it does not. I’m able to send the document as an attachment with no problem.

Again…any help would be greatly appreciated.

Really weird Word 2007 problem that has everyone stumped. Pls help!

Paul189 — Fri, 17 Oct 2008 18:05:34 +0000

When I download (some) word documents from my university intranet onto my laptop (saved to my hard drive), they only work whilst I’m still connected to the intranet. If I turn off my wireless card, or if I try to open them at home connected to my home network, Word crashes immediately with no error message other than “Word has stopped working”. Really weird thing is, the documents work fine if I copy them to my wife’s laptop (running word 2003). Once I’ve crashed Word, re-connecting to the uni intranet is not enough to open the document and I need to reboot my machine as well. Then all is fine. Also, this only happens with some documents downloaded this way. Others work fine.

I’ve tried copying the text into a new document using my wife’s laptop and the new doc has the same problem. Really can’t understand what my connection to the internet has to do with opening a word doc saved on my hard disk, especially when the same doc works fine on other computers without the need for a connection to this specific intranet. I’ve even tried a full uninstall and reinstall of Office and the same thing is happening.

Any help or ideas would be much appreciated. If it makes any difference I’m running Vista 64-bit.

Thanks

Paul