1
  • Calculating benefit from WFM tool

    Hi, We trying to get the right way to measure the benefit of a WFM tool implementation in a large call center. What are the key measures? Or the right CTQ drill down? We have L2R but that can be influenced by many other factors. Schd efficiency, we do not haveĀ a baseline - because there was no way...

    SPhalini5 pointsBadges:
  • Problems on Utilization

    aguiluz875 pointsBadges:
1

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following