I have been given access to the Avaya Witness Contact Center. I am able to generate some queries but when I try to download the results I am only able to download 10 pages at a time. Is this my place of work setting? or is there a way to set a larger download set [...]
Answer Question | December 31, 2008 6:13 PM
Avaya, Avaya Witness Contact Center
I need to know how to block p2p applications using a pix firewall 525
Answer Question | December 22, 2008 7:36 AM
Application firewalls, Cisco, Cisco PIX, Cisco PIX 525, Firewalls, Network security, P2P, P2P applications, P2P blocking, Peer-to-Peer file sharing, PIX, PIX 525, PIX 525 firewall
Dear Friends, I am planning to configure QOS in our network which comprises of Cisco 6500 Series Swicthes as Core/Distribution and Cisco 3560 Switches as Edge Swicthes. We don’t have any IP telephony services. Please let me know the sample configurations.
Answer Question | December 23, 2008 7:34 AM
Cisco, Cisco 6500, Cisco 6500 Series Catalyst Switch, Cisco switch QoS, Cisco switches, Edge switches, QoS, QoS configuration, Quality of Service, Switch configuration, Switches
I want to upgrade my Cisco Callmanager version from 4.1 to 6.1.My server is HP Compaq Proliant GL320 G2.I upgraded my server 2*80GB HDD and 2GB RAM.Buy I have error Grub Loading Stage 1.5 Grub Loading please wait…. Error 21 when I installed 6.1 DVD. Can you help me for this problem. Thanks,
Answer Question | December 22, 2008 10:18 AM
CallManager, Cisco CallManager, Cisco CallManager 4.x, Cisco CallManager 6.1, Cisco CallManager upgrades, Cisco Unified CallManager, Cisco Unified Communications Manager, HP ProLiant servers, VoIP
A message was sent to my employeree via internet. But the person did not sign in to an email can I track them by isp? Will there be an ISP posted on the note if not signed in to email. It was just a note that was sent to employee can I track this person [...]
Answer Question | December 17, 2008 8:47 PM
ISP, Message Tracing, Message tracking
It is my understanding that you can develop your middleware to accept a Genesys CTI solution and then make it agnostic to a call centers solution. Is this correct?
Answer Question | December 16, 2008 9:18 PM
CTI, Genesys CTI
HI TO ALL…I WOULD LIKE TO ASK THE FOLLOWING QUESTION. I HAVE A 48 PORT HP PROCURVE SWITCH THAT NEEDS TO BE CONNECTED WITH A 24 PORT HP PROCURVE SWITCH USING A GIGABIT SFP MODULE.THE OPTICAL FIBRE PATCH CABLE IS 62 AND A HALF MULTIMODE SC-LC CONNECTOR TYPE CABLE.THE SFP MODULE HAS A TRANSMITTING AND [...]
Answer Question | December 15, 2008 3:47 PM
Cabling, HP ProCurve, Network cabling, Network design, Optical fiber, SFP modules, Small Form-Factor Pluggable modules, Switch configuration, Switches
I am starting an answering service based in the U.S. My hosted provider is in Ontario Canada. The hosted solution provides me with an unlimited channel pbx number. My customers will be in the U.S., so I will be acquiring U.S. did’s local to the customer for them to call forward. I want to eliminate [...]
Answer Question | April 21, 2009 12:59 AM
Direct Inward Dialing, Virtual numbers, Virtualization, VoIP, VoIP answering service, VoIP DID, VoIP incoming
If one of the members in the cover answer group is on a call shouldn’t the rest of the phones in the group ring before the call goes to point 2 of the cover path?
Answer Question | December 12, 2008 7:42 PM
Avaya, Avaya Cover Answer
I’m not able to configure SIP server in Cisco 3660 router (IOS is 12.4T). Can anyone please tell me how? Thank you.
Answer Question | December 11, 2008 7:51 PM
Cisco 3660, Cisco IOS, Cisco IOS 12.4T, Cisco Routers, Internetwork Operating System, Router configuration, Routers, SIP
When switching from DSL to Cable Internet… when you have a router w/VPN & Firewall and a static IP – how do you switch the service? Obviously just plugging the new service provider in won’t work. I know you need the log in and password to the router but after that?
Answer Question | December 16, 2008 7:45 PM
Cable ISP, Firewalls, ISP, Router configuration, Routers, Static IP address, VPN, VPN configuration
voIP/telecom-how good is this system? How long has it been around? What are the pros/cons?
Answer Question | December 11, 2008 3:03 AM
5LINX Enterprises, Telecom, Telecommunications, VoIP, VoIP services, VoIP vendors
I was able to connect to the VPN using wireless Internet but this Internet access is no longer available to me. I have now subscribed to Cable (LAN) Internet. VPN is not working in this. Could someone step me through how to set up VPN with cable Internet? Thanks.
Answer Question | December 11, 2008 7:22 PM
Cable ISP, Internet connectivity, Network connectivity, Remote access, VPN, VPN configuration
what kind of firmware do i need, to set up an IP Phone system in an office and where can i find an example in formof a diagram?
Answer Question | December 9, 2008 12:37 PM
IP phone configuration, IP phones, Networking services, VoIP
with in 2-3min the system is hanging. i did low level format and tried to connect but the problem is same. i changed the ram…operating system(almost everything).MY ISP is a MNC(they are saying that we use high end routers and firewalls to protect from virus, we are giving assurence that there is no virus from [...]
Answer Question | December 8, 2008 2:56 PM
ISP, Network performance, System performance
What are the exact steps to programing a ISDN line in the Nortel CS 1000?
Answer Question | December 4, 2008 3:33 PM
CS1000, ISDN, Nortel CS 1000
I’ve just completed an IT degree, but I’m keen on starting a career in telecommunications. I now need to decide whether to go for a postgraduate program in telecom or to take professional telecom certification exams. My concern right now is time; I’m getting on the late side of thirties and I’m quite worried about [...]
Answer Question | December 7, 2008 7:51 PM
Career change, Career development, Careers in networking, Certifications, Degree, IT careers, Networking, Telecommunications
Recently the application running on one of our clusters had problems when some of the servers had problems accessing the NFS storage. The analysis showed there to be a mismatch between the QFE interfaces and the network protocol. The QFEs were operating at half duplex while the network was expecting full. The cluster servers had [...]
Answer Question | July 21, 2009 6:11 PM
Full Duplex, Half Duplex, Network Interface Cards, NFS, NFS Storage, RAID
As 2008 winds to a close, IT Knowledge Exchange has one more fun contest to end the year. From today until December 23rd, you can enter to win one of ten $50 (US) Amazon.com gift cards. There are two things, however, that you must do in order to enter: 1. Ask 2 questions 2. Answer [...]
Answer Question | June 22, 2012 3:45 PM
AS/400, CIO, CRM, Database, DataCenter, DataManagement, Development, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, Security, SQL Server, Storage, Virtualization, VoIP
I have a bachelors Degree in IT. I have zero experience, I am interested in working in management rather than on a technical track. I would like to work in banks or telecommunication companies rather than pure IT companies. I planed to study Oracle financial Solutions, and some modules in ERP SAP things.my future plan [...]
Answer Question | December 8, 2008 10:55 AM
Banking industry, Career development, Certifications, IT careers, IT education, IT jobs, it management, IT managers, MBA, Oracle certifications, Oracle jobs and training, SAP careers, SAP certifications, SAP ERP, SAP jobs, Telecom, Telecommunications industry