VoIP

Nortel Voicemail not working

We have a Nortel analog phone system that has voicemail and we have trouble with one extension. The problems is that if you call that extension from an outside line you can leave a message in the voicemail system but when the person check the mail nothing is there. If you call and leave a message...

Cisco Voice

Hi Reader: I am presently attending a CCNA class in Canada. And I am a bit confused as to how I need to pursue the line of CISCO Voice and what would be my pre-requisite courses/modules I need to take after completion of CCNA. Could you advise what is my best option to pursue, should I take next...

Enterprise IM security: what software and policies do you use?

One of our bloggers, Tony Bradley, recently discussed in his blog and on SearchUnifiedCommunications' "Reality Check" podcast the implications of IM and social networking on network security. What do you have in place at your workplace to address these issues? What combination of security and...

Is there a place for Google Voice within your organization?

The Web is abuzz with rumors that Google Voice (formerly GrandCentral) could move from private beta and open to the public today. As a free alternative to traditional UC solutions, you think that Google Voice has a future place in unified communications for business? If your organization had the...

Free Chapter - Enterprise Voice with Microsoft Unified Communications

Another free chapter download is available on the IT Bookworm Blog. Written by: Joe Schurman Book: Microsoft Voice and Unified Communications Overview: "Microsoft’s vision of voice products and services for consumer, small/medium businesses, and enterprise organizations including a foreword...

Customer controlled call forwarding

How do I set up customer controlled call forwarding on a modular plus with ISDN 2E lines?

Cisco ARC Council

Hello, Does anyone know how to transfer a call directly into voicemail (without ringing)using the ARC council?

Call Manager 5.1 Timeout

Using CM 5.1, when I dial a number from my 7960, 7961, or 7970, it times out really fast and goes to a fast busy. For example, if I dial 630-555-1212, but dial too slow, my call goes to a fast busy after a few seconds. Any ideas on how to increase this time to more like 15 seconds?

UC solutions: Show and tell

As Tony Bradley frequently emphasizes on his blog Unified Communications: Click to Talk, there are many benefits, cost and otherwise, to implementing UC solutions within your organization. I want to know -- are you using UC? What product(s)? How has your experience been, and why did you make the...

how to troubleshoot packet loss in VPN?

while within a site to site VPN have packet lost, how to troubleshoot?

Running sound over the LAN via Terminal Services

in running terminal servers, has anyone run sound and or video via terminal services and how did it work out?

Display inbound caller ID on 2nd line appearance

CCM 6.1 - Currently if a call is in progress on 1st line and a second call comes in, I can not see the caller ID of the second call that goes to the 2nd line appearance. For example Line 1 is in use and set to forward if line is busy. Second call comes in and goes to 2nd line as expected. Recieve...

window server 2000 call manger

Is it possible to remote in on a windows 2000 server call manager from a Win XP station?

CUCM 7 steps to integrate with OCS 2007 R2

I need configuration steps for cisco call manager 7 which needs to be in place to be integrated with OCS 2007 R2

Certification for NGN systems?

I am working for a Telecom company as a NGN technician. So, our softswitch have been using the Sun server. I would like to become an expert with this equipment, that's why I've decided to attend a SCSA on Solaris 10. My question is: Which are the appropriate courses I should take to become an...

CallManager and SQL Queries

I need to gather some data from our call manager and the reporting tool that comes packaged with the server is horrible! We have Call Manager version 6.1. Is there anyway query the call detail records other then using the reporting tool? If so, please advise me. Thanks

Which certification would you suggest for a network admin in a telco?

I am an assistant network administrator in a telecom company, and I want to earn some certifications. I now have a MCP 2005. Which track should I choose next? And how can I start studying for that?

Optimizing traffic between two Netgear GSM7328s layer 3 switches.

We have a WAN link running 100Mbps with Netgear GSM7328s switches at each end, this carries traffic between our main site, and our DR site, which also has our primary internet link as it's located in the same hosting center as our ISP's kit. Nightly cross-site backups swamp the link, and this has...

AudioCodes MP-118 FXO

Does anyone have MP-118 FXO config file since I am getting wrong call duration with my file.It takes the ring time into call duration.You can contact me at santosh_tripathi@datamatics.com

Ethernet Over Copper

I am thinking of replacing our SDSL line for a EOC 3x3. What sorts of hardware does implementing EOC require. For example T-1 requires a CSU/DSU.