Vendor Support Questions and Answers

Recent IT Questions

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Could dust from ceiling damage in NOC be fatal to equipment?

Question posted on behalf of Allen: We have a very small Server room basically it's a 10X10 closet, with cooling but no positive air flow, and no raised floor and the door is always closed. Problem: a contractor in the Floor above us (16th floor) drilled an 8" hole through the ceiling in our...

asked by MargaretRouse

  210 pts.

Problem in Windows 2003 Startup

Dear All, My Windows 2003 Server Standard Edition (its a Oracle Database Server) doesn't moves from "Applying computer settings". but when i disable the Veritas and SQL Manager from the statup and MSSQL$BKUPEXEC Service its works. The system is starting as normal, but when i enable the veritas and...

View Answer   |  Jul 29 2005  12:52 AM GMT
Tech support, Help Desk, Third-party services
asked by suhaif

  0 pts.

Content Load Balancing Switches

Hi all - I'm working on a network design for a colo-based service site which will be load balancing both http and MySql (authenticated) services, and I'm looking at two possible solutions. 1) One of the Nortel Alteon content switches (low end) or 2) The Cisco CSS-11052 content switch. I'm...

View Answer   |  Jul 27 2005  3:58 PM GMT
Hardware, Networking, Vendor support
asked by bobkberg

  895 pts.

Automatic print of email attachments

I have recently changed over to a virtual fax methodology for the company whereby all faxes arrive as a pdf attachment to a designated email address. One area requires all received faxes to be be printed, how can the pdf attachments by automatically printed?

View Answer   |  Jul 22 2005  3:13 PM GMT
Tech support, Help Desk, Third-party services
asked by Inscape1

  0 pts.

LPR Printing in Windows server 2003

I have just set up a shared generic line printer on one of our 2003 servers, and when I print a test page everything prints OK. However, when I map it as a network printer on another machine the print job is sent to the queue but stays there and nothing is printed. In the application log on the...

View Answer   |  Jul 22 2005  9:04 AM GMT
Tech support, Help Desk, Windows Server 2003
asked by LeeJ75

  0 pts.

iSeries NetServer Support for Windows Network Neighborhood

I get iSeries NetServer Support for Windows Neighborhood work fine with OS/400 V5R1 by configuring NetServer through iSeries Navigator. However, the same operation does not work with OS/400 V4R2. Are there any PTFs that need to be applied? Your help is very much appreciated. Sincerely, OUMAROU

View Answer   |  Jul 19 2005  1:08 PM GMT
Tech support, Networking, Vendor support
asked by masquita

  0 pts.

Export data out of tables in Lotus Notes

I have one form with about six tables consisting of six columns, 25 rows each table. How can I export each table out of notes into excel, is there a tool that I can use Regards,

View Answer   |  Jul 18 2005  8:08 AM GMT
Tech support, Vendor support, Development
asked by loutwice

  35 pts.

Folder redirection

Hello, I am trying to configure folder redirection. I want to redirect My docs and Desktop folders for just two users.I have configured the group policy for the domain under active directory users and computers. I have configured the two folders to be redirected to a shared folder on the network. I...

View Answer   |  Jul 11 2005  3:09 PM GMT
Tech support, Help Desk, Third-party services
asked by tamalerishi

  0 pts.

Hiding System Tray ICons

Hi Guys.. I want to know how do we remove/hide system tray icon without stopping the service. I have a monitoring software which appears in the system tray which i want to hide. I m using win xp prof . I dont want to hide it i want to remove the icon from the system without stopping the service. I...

View Answer   |  Jun 29 2005  9:24 AM GMT
Tech support, Help Desk, Third-party services
asked by MithunMCSE

  0 pts.

Failed to open the group policy object

On a xp machine i am trying to edit a group policy using the group ploicy management snap-in and keep getting a error: failed to open the group policy object. you may not have appropriate rights. It work on my other xp machine i am a domain admin and have the logged on as the same user?

View Answer   |  Jun 20 2005  12:14 AM GMT
Tech support, E-mail applications, Networking
asked by sjptarlo

  0 pts.

Windows XP Pro cmd prompt runs very slowly when connected to Novel 3.12

I have clients needing to run old DOS utilities from a DOS prompt connected to Novel 3.12 servers. Some workstations run fine. Others take 15min to load the utility and when loaded run very slowly. We are running MSoft client for netware and Msoft IPX/SPX compatible protocol. We tried disabiling...

View Answer   |  Jun 17 2005  9:06 AM GMT
Tech support, Help Desk, Third-party services
asked by jazz69

  0 pts.

Tape Media Library and BRMS-2

Environment: OS/400 V5R2; Tape Library: IBM 3570. Problem: during backup operations using TAPMLB01 thru BRMS, message CPF416A is issued. When we try to change the status of the resource TAP05 associated with TAPMLB01 we get message CPF67E4. However, it is possible to get the 3570 work manually with...

View Answer   |  Jun 13 2005  11:34 AM GMT
Hardware, OS/400, iSeries
asked by masquita

  0 pts.

Stop Error (C000021a)

I am receiving this stop error(C000021a) "windows logon process system process terminated unexpectedly" with win 2000 server. Safe mode and Last Known Good Conf. works fine. Is there any solution without reformating the HDD? I have ERD with me. Will that help me? Any advise on this would be...

View Answer   |  Jun 7 2005  3:29 AM GMT
Security management, Tech support, Help Desk
asked by BinooDas1234

  10 pts.

Ghost 2003 made PC inaccessible. Anyone know why?

after installing an preparing ghost to make an image, it created a virtual partition and rebooted. However, when the boot menu comes up where you can select either the ghost boot or windows boot, neither option is successful. The ghost option boots, but networking is not functional (wrong driver...

View Answer   |  May 26 2005  1:40 PM GMT
Tech support, Third-party services, Hardware
asked by japeters

  0 pts.

Computer freezes when chaning file save location

There are no apparent virus on this computer. I can open word, picture, excel, work on the document without a problem. But when I go to save as, and click on the drop down arrow to change the file location, the computer locks up? Any ideas? Thank you in advance for your time and efforts!

View Answer   |  May 25 2005  4:02 PM GMT
Tech support, Help Desk, Third-party services
asked by ScottishWarrior

  0 pts.

AD in Win2K3 SBS - Group Policy Question

Win2K3 SBS network; several remote sites all connected via VPN (Cisco PIX); all is working fine now, TS for Corporate App, Exchange and Outlook 2K3 for email etc. WE tried to setup ISA 2004 at Corporate, but not knowing it well as well as time contraint is keeping us from the task of limiting and...

View Answer   |  May 25 2005  3:32 PM GMT
Tech support, Hardware, Windows
asked by delebute2004

  0 pts.

problem with exchange sync and pocket pc 2003

i have a HP iPAQ hx4700 with Pocket PC 2003 on it that connect to the internet through my phone cellolar (with bluethooth connection), i want to sync all my contact and my calender on my ipaq to my exchange small buisness server 2003 through the internet,my server connect to the internet and are...

View Answer   |  May 25 2005  1:57 PM GMT
Security management, Tech support, Help Desk
asked by drorbenyosef

  5 pts.

Wireless LAN roaming

I need to set up a wireless LAN (ADSL router with 3-4 access points). The client wants to be able to move between the access points without being cut off from the internet. Which products will do the job? Any special design considereations?

View Answer   |  May 21 2005  1:48 AM GMT
Tech support, Help Desk, Third-party services
asked by benbje

  0 pts.

Terminal Server Client on Win98

Hi I am using terminal server client on my windows 98 machine to connect to my server. But everyday my session freezes atleast once a day, and will remain like that until an administrator takes control over my session and moves the mouse. Can someone help me in solving this problem. thanks

View Answer   |  May 19 2005  5:12 AM GMT
Tech support, Help Desk, Third-party services
asked by ballysingh

  0 pts.

Transfer Report from AS/400 to PC

Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the...

View Answer   |  May 10 2005  10:30 AM GMT
Tech support, Help Desk, Third-party services
asked by qawasmeh

  0 pts.

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