Unified Communications

Is Gartner right about their 5 CRM technology trends?

Recently, Gartner outlined 5 trends changing CRM architectures: Cloud Computing, Business intelligence and CRM, The shift from operational CRM to social CRM, Web-oriented architecture and its effect on CRM systems, Unified communications While most of this makes sense in theory, I'm wondering if...

Technology Grants for IT update?

I am a grant writer for a Rural Critical Access Hospital and we are in need a updating our system. I am writing to inquire if you could tell me if there are any grants available for this update. I would truly appreciate any information that you could share with me at this time.

Avaya Report

I want to know what it would show on the report when a person during a call press the button to open a second line (the call would drop). My question is: it's going to show as a release or tranfer call on the Avaya report?

Is there a place for Google Voice within your organization?

The Web is abuzz with rumors that Google Voice (formerly GrandCentral) could move from private beta and open to the public today. As a free alternative to traditional UC solutions, you think that Google Voice has a future place in unified communications for business? If your organization had the...

Free Chapter - Enterprise Voice with Microsoft Unified Communications

Another free chapter download is available on the IT Bookworm Blog. Written by: Joe Schurman Book: Microsoft Voice and Unified Communications Overview: "Microsoft’s vision of voice products and services for consumer, small/medium businesses, and enterprise organizations including a foreword...

UC solutions: Show and tell

As Tony Bradley frequently emphasizes on his blog Unified Communications: Click to Talk, there are many benefits, cost and otherwise, to implementing UC solutions within your organization. I want to know -- are you using UC? What product(s)? How has your experience been, and why did you make the...

Voice mail zero out configuration on Cisco IP Phone

how to configure nortel phone number as voice mail zero out on cisco ip phone number

Getting error 57 & 58 when user trying to login?

when ever user trying to login it is saying request timed out. Understood That when ever genesys is sending request to Avaya it is getting timed out. We have Avaya CM 2.0 and integrated with GVP.

Cisco IP phone issue

We are on the CUCM 6.1 - I have a phone where the vm light and prompt is not working. I don't believe it's the phone because I rebuilt a new phone and am getting the same issue. The other phones at her office do have this issue and each one is setup the same. Is there something outside of the...

Switchvox AA350

I have a switchvox AA350 SMB server in my organization which I run. Recently I aquired analog lines for external calls. I put two of the lines into the switchvox (the server came with a four port anolg card)I configured the lines and I was able to make calls through my SIP phones.Yesterday I came...

Calling out on a Nortel plus ICS system

I have the pleasure of installing a used Nortel plus Phone system. It came with all the good stuff, Applications module, an ICS w/TM, 6 port combo fiber optics card and two CI T1 cards. I replaced one CI card with a LS/DS 4 line Trunk card, and was able to call in and talk to every handset but can...

What is a Nortel FastRad?

I have the pleasure of installing a Nortelplus Phone system. Someone boxed it up and so far so good. In the pile of stuff is a Norstar FastRAD, it's about 5"x7" has a low voltage plug, a reg. phonejack plug and a 9-pin computer cable jack. I have no idea where it goes or what it does? ...

Do I need to understand networking before getting into the VoIP field?

I've been in the telephony field with TDM switching, but there is a trend with this technology to move toward VoIP. Can you please tell me where I can get started in learning this technology? Is it better to first understand networks?

Cisco UC520 integration with Nortel PBX

We have one site having Cisco UC520 for IP telephony and another site we have nortel PBX. So is it possible to integrate both ? if yes then how and which features will work and which will not work ?? It would be great if someone help me out for the same.

Cisco 7905G IP Phone mysteriously unregisters from CallManager

I have 7905G ip phones that mysteriously unregister from call manager. The only way to restore service to phone is to restart phone. Has anyone experienced this?

sending group voicemails

I'm looking for software that will allow me to enter in a group of phone numbers and send a voicemail to each member of that group with one recording from me. It would have to be sent like a text or message that doesn't ring the phone but alerts them they have a message... any ideas?

Lotus sametime integration with MOSS

whether UC is possible in MOSS using SameTime

Voice calls and Exchange 2007

I would like to learn more about Exchange 2007 and voice calls. This request for help was originally submitted to the Research Assistant on WhatIs.com.

SIP as Proxy and B2BUA?

Can SIP act as both a Proxy and B2BUA? If so, what type of calls require Porxy, and what type require B2BUA?

VoIP error codes

What are some common VoIP error codes and where can I find a list of them?