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  • Cloning a ticket in CA UniCenter Service Desk

    How do I clone an Incident and make it a Change Order without losing the information in the Incident.

    1901ed5 pointsBadges:
  • CA Unicenter Service Desk Security

    We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...

    Shazgor5 pointsBadges:
  • What sort of integration is available between System Center and our Unicenter/Openview/Tivoli mega console?

    What sort of integration is available from this to our “mega console” = Unicenter / Openview / Tivoli – is that data available to some of the larger systems management frameworks? This question was asked during the Microsoft System Center live chat on IT Knowledge Exchange in January 2010.

    ITKE346,030 pointsBadges:
  • Problem Management

    I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly problem meetings. Each of these has it's own word docment for the agenda and meetings minutes. Part of...

    Suzie15 pointsBadges:
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