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CA Unicenter Service Desk Security
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...
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| Apr 21 2009 6:15 AM GMT
CA Unicenter Service Desk, Unicenter Service Desk, Help desk services
We are about to implement USD for our Service Desk function. The actual operation of the SD will be housed by a third party vendor and as such we are battling over some configuration questions. Our biggest stumbling block is that we have two sets of Users, inhouse and external. Inhouse are...
View Answer
| Apr 21 2009 6:15 AM GMTCA Unicenter Service Desk, Unicenter Service Desk, Help desk services
5 pts.
Problem Management
I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly problem meetings. Each of these has it's own word docment for the agenda and meetings minutes. Part of...
I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly problem meetings. Each of these has it's own word docment for the agenda and meetings minutes. Part of...
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