• building customer support

    I have been tasked at a small company, to cunstruct a Customer Support department from the ground up. The company will be using SafesForce.com as a CRM and Case Management system. Besides documentation, what are the main points I should be focusing on? thanks

    Strayrog0 pointsBadges:
  • hp printer

    i have installed an hp laserjet 5p printer on my windows 200 os. When a test the printr is is fine. When i sent a test page to it the printer light flashes as if about to print and then stops. I have opdated the lastest drivers but no avail. Can anybody help, Many thanks

    Outland0 pointsBadges:
  • Java Messaging Question

    Hi, I attended one interview now and I am unable to answer one question, actually the question was on the Java messaging,if we send some message to say MQ Series Queue and If the MQ series server is down, how do we can handle resending message, it should be simple but since i didn't work in...

    Skmraj0 pointsBadges:
  • Trash being emptied automatically even with manual selected.

    Hello, Wondering what the issue is here. I'm running R6. Thanks in advance for your help, Wes

    Wes19610 pointsBadges:
  • Problems with Tools / Add Sender feature

    I'm using Notes R6. I received an email from an external person - as a response to my email, and I tried to use the "Tools/Add Sender to Address Book" and I get the following error message: "The linked document can not be found in the current view". I've also received a similar message when trying...

    Wes19610 pointsBadges:
  • I am getting this email when my friend is sending a mail from U.S

    The following addresses had delivery problems: Permanent Failure: 554_:_Client_host_rejected:_Access_denied I am able to send a mail to my friend, but he tries to send a mail to my address, he is getting this error. He is having a comcast cable conenction in U.S. Other people are able to send ,...

    Mdimthays10 pointsBadges:
  • Problem connecting to a computer using vnc

    I am trying to connect to you computer which is in a lan, but i am getting connection refused,vnc is installed on the computer and the server is running. I am able to connect to the same computer using VNC using a different computer but which is in the same lan. I tried connecting to that computer...

    Mdimthays10 pointsBadges:
  • Folder redirection

    Hello, I am trying to configure folder redirection. I want to redirect My docs and Desktop folders for just two users.I have configured the group policy for the domain under active directory users and computers. I have configured the two folders to be redirected to a shared folder on the network. I...

    Tamalerishi0 pointsBadges:
  • How to use Exchange 2003 with my mobile Pocket PC from Internet

    Hi. I tested use OMA (Outlook Mobile Access) from Internet, this is usefull for mobile devices like cellular phones. But I want configure clients with pocket PCs to access their mailbox from Internet with active sync. Who knows what I need to do to configure the exchange server, what I need to do...

    Schnell0 pointsBadges:
  • Cannot send email to external recipient

    Hi all, I'm having problems with a particular user trying to send to an external contact. The external contact has sent an email to my user but when the user tries to reply or send a new mail to this external email address, he receives a mail delivery failure. I can email the external address with...

    Jonboy750 pointsBadges:
  • Flickering monitor

    One of our users has reported that his monitor is flickering constantly and is causing him some problems, eg headaches, sore eyes. I have had a look and there is a slight flicker. Here are the things I have tried so far that haven't helped. I tried changing the refresh rate to see if that would...

    Harg77690 pointsBadges:
  • Problem retrieving mail from Exchnge Server 5.5 using Outlook.

    I have a user who's using Outlook 2003(Office 2003) as their email application. The user's able to send emails but when it comes to receiving, they don't get a single email. The mail server in place is Exchange server 5.5 and it's on an NT 4.0 Server. I'd really appreciate some assistance on this...

    Harpoondata0 pointsBadges:
  • CPA3394 message

    I am working with a customer that had a power outage. Since then, all spool files go from a WTR status to HLD immediately without printing. I tried changing the default reply to CPA3394 - Load formtype - to a 'G', but it prints the spool file regardless of the formtype. Not sure what happened, but...

    Gcavanaugh0 pointsBadges:
  • Recalling messages that have been sent

    Hello, Is there a way for a non-administrator to recall a sent message in Notes R5? Thanks in advance for your help, Wes

    Wes19610 pointsBadges:
  • IT Tech Assistant/No Admin Rights

    I have hired a new IT support person, and I wanted to give him access to restart services ex: Print services, in my absense which occasionally needs resetting. Is their a way to give someone strict access to only restart services?

    ESuazo0 pointsBadges:
  • RGZPFM command

    Guys, do you have some experiences in using this command. What will be its major impact to the AS400 files? Do you have some bad experience (hope none)? what will i need to do first before i execute this command? Thank you.

    Mannyd0 pointsBadges:
  • Exchange2000 IM Problem

    We have been running Exchange2000 IM for the past few months and it has been working as well as expected with any problems. then all of sudden we started gettting login errors: Exchange Instant Messaging Sign-In Faliure The email address does not match the username and password of the person logged...

    Delebute20040 pointsBadges:
  • GetUserGeoID

    I copied just the Windows Media Player 10 file from C:ProgramFiles on an XP OS computer to a CD. Then, I proceeded to transfer the contents of the copied CD onto an NT OS computer. After copying into C:ProgramFiles the Windows Media Player 10 file from the CD, I tried to run it. This is the message...

    Brandon690 pointsBadges:
  • website inaccessable on internal lan but accessable externally

    Hi, i have a website hosted on our internal servers - thing is the site is not accessable anywhere on the internal lan but it is externally. The server in question doesnt have to NIC's so i had to nat the internal address, i then put a dns enter http://mysite.mydomain.com in our dns server and...

    Andy119830 pointsBadges:
  • Printer not installing!!!!

    Hello all, Sorry this is so long!! I am having a mare with a HP PSC 1315 ( Printer Scanner Copier). I have XP client laptops, all connected to my NT4 Domain ( I know...) via 2 wireless access routers, sharing a 10Mbps Connection each. All clients are locked down via gpedit (group policy) bar 1...

    Carl0s810 pointsBadges:

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