Tech support Questions


Dell Optiplex GX520 hibernation/sleep mode issues
Hello, We have several Dell Optiplex GX520′s on the network running Windows XP pro. They randomly fall into sleep mode. Moving the mouse will not wake them – you have to push the power button to get them out of sleep mode. Also we are not able to remotely wake them to do patch updates [...]

Answer Question   |  November 22, 2009  3:45 PM
Availability, Bandwidth, Cabling, DataCenter, Dell, Desktops, DHCP, DNS, Ethernet, Fault isolation, FDDI, Frame Relay, H.323, Hardware, Hubs, Interoperability, IPv4, LDAP, Management, Microprocessors, Microsoft Office, Microsoft Windows, MPLS, NetBIOS, Network applications management, Network management software, Network monitoring, Network protocols, Network testing, Networking, Networking services, NIC, OS, Patch management, Protocol analysis, Remote management, Routers, Security, Servers, SIP, Software, SQL Server, Switches, TCP, Tech support
asked by:
0 pts.

Server – Directory Service
We have 2 servers on our network. The one is a Windows 2003 Server, which is the primary domain controller. The other is a Windows 2000 Server, which is the ?other,? or secondary, domain controller. The Windows 2003 server pretty much handles everything for the most part, like DNS, DHCP, etc. The Windows 2000 server [...]

Answer Question   |  June 26, 2007  2:03 PM
Active Directory, Desktops, DHCP, DNS, Lotus Domino, Management, Microsoft Windows, Networking services, OS, Security, Servers, SQL Server, Tech support
asked by:
10 pts.

Terminal services client hangs on connection
Hello to everyone I have a recurring problem with one of the Terminal services clients (MSTSC version 5.0 on OS Win2K SP4): when I try to connect to any terminal server – a window appears, with plain black (ok, or blue) screen and cursor on it – and hangs forever, not responding to any events. [...]

Answer Question   |  March 5, 2008  10:11 AM
Desktops, Management, Microsoft Windows, OS, Security, Servers, Software, SQL Server, Tech support
asked by:
0 pts.

Can’t login
Okay I did a dumb thing. I took a computer that is connected to a domain and changed it to a workgroup thinking stupidly (I was in a stressed hurry) that it would work outside the networked office. When it boots up it comes up with the login but it won’t accept it. I’ve even [...]

Answer Question   |  May 31, 2007  10:56 AM
Hardware, Networking, Tech support
asked by:
10 pts.

How to manage Virtual Memory size on Win Xp machines?
I am working as a Tecnical supporrt Executive and often get calls complaining that their system is running very slow. I delete temp files and set virtual memory. What should be the standard procedure to set the Virtual memory? I often disable few programs from start up through msconfig like ms office and few more [...]

Answer Question   |  October 23, 2010  8:59 PM
DataCenter, Microsoft Windows, Software, Tech support
asked by:
0 pts.

Event ID 4515 – zone exists in more than 1 location in Active Directory
I posed a question a couple of weeks ago and had no response so I’m hoping I just worded it badly. I’m desperate to sort this out so I’m having another try. The first error I got in my DNS log was Event ID 4515 “The zone contoso.com was previously loaded from the directory partition [...]

Answer Question   |  May 17, 2007  7:31 AM
Active Directory, Availability, DNS, Microsoft Windows, Networking, Tech support
asked by:
15 pts.

Is there a policy or other way……………………-2
Hi, I have a print server that I share printers. Is there a policy for domain or OU’s,or other way,to take a copy of files that users send for printers!!??? Thank you. —– Regards Mahnaz

Answer Question   |  May 15, 2007  5:19 AM
Networking, Tech support
asked by:
265 pts.

Is there a policy or other way……………………
Hi, I have a print server that I share printers. Is there a policy for domain or OU’s,or other way,to take a copy of files that users send for printers!!??? Thank you. —– Regards Mahnaz

Answer Question   |  May 16, 2007  5:17 AM
Networking, Tech support
asked by:
265 pts.

Server Logon Error Message: “The local policy of this system does not permit you to logon interactively”
Hi – We are getting the message at Windows XP Logon: “The local policy of this system does not permit you to logon interactively.” I came in to work this morning and our network connection was down. I think our server performed Windows updates overnight and rebooted. I went to the server to re-establish it [...]

Answer Question   |  April 28, 2012  2:36 PM
DataCenter, Tech support
asked by:
0 pts.

Postfix not communicating with Mail server
Dear All, Please I need help urgently. My postfix mail server has stopped sending out mails. users on the network cannot send mails to other users on the same domain and even to other domain. I use postfix and fetchmail services on my mandrake linux. I have never experienced this before. When I do mailq [...]

Answer Question   |  May 8, 2007  1:09 AM
Enterprise Desktop, Exchange, Linux, Networking, Software, Tech support
asked by:
0 pts.

emailing spoll files using snddst
using copysplf and then snddst to email a report as an attatchment. When attatchment (report) is opened in email it is “out of whack”. The data is wrapped slightly and not a match of the report emailed. eg: CPYSPLF FILE(splfile) TOFILE(mylib/myfile) TOMBR(mbr) SNDDST TYPE(*FILE) TOINTNET(me@company.com.au) DSTD(‘report requested’) MSG(hello) DOCFILE(mylib/myfile) DOCMBR(mbr) DOCTYPE(*FFT) Thanks

Answer Question   |  May 4, 2007  2:42 AM
Tech support
asked by:
55 pts.

some error log!!!!???
Hi, I don’t know the cause of these errors!!?? Are they serious!!!! Thank you. —– Regards Mahnaz ———— Event Type: Error Event Source: Kerberos Event Category: None Event ID: 4 Date: 2007/05/02 Time: 12:11:18 ?.? User: N/A Computer: COMPUTER-90 Description: The kerberos client received a KRB_AP_ERR_MODIFIED error from the server COMPUTER-100$. This indicates that the [...]

Answer Question   |  May 2, 2007  3:10 AM
Networking, Security, Tech support
asked by:
265 pts.

Remote Printing Problem
We have 2 HP Laserjet 2430TN printers configured as ‘Remote Printers’ on the AS/400. The 1st one was configured early in 2006 and is working perfect. The 2nd one was recently deployed. In our best efforts the 2nd printer was supposed to memic the 1st printer (except for the name & ip address). Now, here’s [...]

Answer Question   |  April 26, 2007  4:38 PM
AS/400, DataCenter, Hardware, Interoperability, Networking, Printers, Printing, Software, Tech support
asked by:
250 pts.

Lost Global Catalogue
My Windows 2003 PDC recently died but prior to this I had transfered the operations master roles including schema master to my BDC. I was convinced my BDC was a Global Catalogue server but didn’t get a chance to check before my PDC died. This happened just before I went away for 2 weeks and [...]

Answer Question   |  February 21, 2008  7:45 AM
Active Directory, Desktops, DHCP, DNS, General Directories, Lotus Domino, Management, Microsoft Windows, Networking services, OS, Security, Servers, SQL Server, Tech support
asked by:
15 pts.

shutting down all of clients………..
Hi, I wana shut down all of clients(just client computer) in the domain at a same time for example at 12pm!!!??? Could you please help me!!!!???? Thank you. —- Regards Mahnaz

Answer Question   |  April 13, 2007  8:13 AM
Networking, Tech support
asked by:
265 pts.

server temporary freezing
I have Dell poweredge 700 with Dell CERC SATA 1.5/6ch Raid controller card in RAID 5 I have about 20-30 stations connected to it at any moment. The disk queue is small below 1 from time to time people will experience desconnection problems such as i will try to access file and server will stop [...]

Answer Question   |  August 27, 2010  4:08 PM
DataCenter, Desktops, Hardware, Management, Microsoft Windows, Networking, OS, Security, Servers, Software, SQL Server, Storage, Tech support
asked by:
0 pts.

Exchange 2003 Server SP2
Hi All, I am migrating my Exchange 5.5 to Exchange 2003. I manage to complete all of the steps to install Exchange 2003 server. The only steps I need is to move user mailboxes to the new server. My question is I’m planning on installing Exchange 2003 SP2 before I start moving mailboxes. Is there [...]

Answer Question   |  November 21, 2007  1:56 PM
DataCenter, Exchange, Tech support
asked by:
15 pts.

The time is wrong in one of my Domain controllers…………..
Hi, There is something wrong in my domain from one week ago!!! I have two domain controller,the first dc name is DC and second is Mail,both of them is GC and the OS is Win 2003 server R2 sp1 I set the time of Mail and other clients by GP acording the time of DC: [...]

Answer Question   |  February 21, 2008  7:24 AM
Active Directory, Desktops, Management, Microsoft Windows, Network monitoring, Networking, OS, Security, Servers, SQL Server, Tech support
asked by:
265 pts.

Network Slowdown/Delay between XP and 2003 Server
I have several XP boxes sitting on an internal network behind a router. We use a Point-2-Point conection to get our office to our co-lo space where our server is located. This P2P is a T1. Our windows 2003 server is used as a document storage system that our xp boxes need access to continually. [...]

Answer Question   |  March 29, 2007  2:51 PM
Availability, Bandwidth, Desktops, Management, Microsoft Windows, Networking, OS, Performance management, Security, Servers, SQL Server, Tech support
asked by:
0 pts.

Laptops Lose Login Credentials.
Hi All In our company we have about 150 off site users with Dell D600 and D610 laptops all running XP Pro, they all have roaming profiles on them. What it is, now and again certain users, will phone and say they cannot logon with their login credentials, loggin on with the local administrator account [...]

Answer Question   |  March 3, 2007  8:14 AM
Hardware, Networking, Security, Tech support
asked by:
0 pts.