What’s your funniest tech support story?
We all know the old story of the tech support guy who was called to help with a broken mouse that the client was using as a foot pedal. But there are plenty of lesser known but equally humorous tales out there. What’s your funniest tech support story? Who knows, you may tell it here [...]
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| January 23, 2013 9:25 PM
Tech support, Technology
We all know the old story of the tech support guy who was called to help with a broken mouse that the client was using as a foot pedal. But there are plenty of lesser known but equally humorous tales out there. What’s your funniest tech support story? Who knows, you may tell it here [...]
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| January 23, 2013 9:25 PM
Tech support, Technology
Tech Support: Horror Stories from the Trenches
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]
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| November 2, 2012 2:39 PM
Customer support, Help Desk, Help desk services, Tech support
Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk [...]
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| November 2, 2012 2:39 PM
Customer support, Help Desk, Help desk services, Tech support
Routing Public Emergency Calls Based on Cell of Origin
Is it possible to route emergency calls based on the Cell of origin? In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different desk.
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| August 10, 2009 11:24 AM
Call Centers, Cisco switches, Networking, Nortel, Switches, Tech support, Telecom, VPN, Wireless
Is it possible to route emergency calls based on the Cell of origin? In a private network, there is one subscriber who wants all emergency calls originating in one specific area to be routed to a special emergency desk. All other emergency calls within the network would be routed to a different desk.
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| August 10, 2009 11:24 AM
Call Centers, Cisco switches, Networking, Nortel, Switches, Tech support, Telecom, VPN, Wireless
Windows XP performing too Slow
Dear Sir, I am using Dell GX-280 whose processor speed is 3.2GHZ and the Ram is 512MB.My question is that my system working too slow i have apply all the things like Defregmentation, Disk cleanup, Deleted trmporary internet file,deletd files in Temp and prefetched Folder but it is still working slow. There is any mehtod [...]
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| June 24, 2010 6:47 AM
Desktops, Tech support, Windows XP
Dear Sir, I am using Dell GX-280 whose processor speed is 3.2GHZ and the Ram is 512MB.My question is that my system working too slow i have apply all the things like Defregmentation, Disk cleanup, Deleted trmporary internet file,deletd files in Temp and prefetched Folder but it is still working slow. There is any mehtod [...]
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| June 24, 2010 6:47 AM
Desktops, Tech support, Windows XP
multiple email accounts for multiple domain names using Exchange
I have users that have multiple email alias’s, doej@abc.com doej@def.com doej@ghi.com The exchange server is set that if the doej@def.com or doej@ghi.com Receives an email it goes directly to the doej@abc.com My users are experiencing issues with their clients, what my users would like to have is the ability to use Outlook 2003/2007 and send [...]
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| January 13, 2010 4:00 PM
Email forwarding, Exchange, Exchange 2003, Exchange user settings, Installation, Outlook, Tech support
I have users that have multiple email alias’s, doej@abc.com doej@def.com doej@ghi.com The exchange server is set that if the doej@def.com or doej@ghi.com Receives an email it goes directly to the doej@abc.com My users are experiencing issues with their clients, what my users would like to have is the ability to use Outlook 2003/2007 and send [...]
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| January 13, 2010 4:00 PM
Email forwarding, Exchange, Exchange 2003, Exchange user settings, Installation, Outlook, Tech support
ECS RS400A and Inno3D 7200GS
I have an Inno3D 7200GS and an ECS RS400A mainboard. I have tried to get the card to work on this board but there is no throughput on VGA. I have been into the BIOS and set the Init First Display tag to PEG but still nothing. I was wondering if because it is an [...]
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| March 7, 2008 3:41 PM
Hardware, Tech support
I have an Inno3D 7200GS and an ECS RS400A mainboard. I have tried to get the card to work on this board but there is no throughput on VGA. I have been into the BIOS and set the Init First Display tag to PEG but still nothing. I was wondering if because it is an [...]
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| March 7, 2008 3:41 PM
Hardware, Tech support
Microsoft Solutions Framework (MSF)
What are the advantages and disadvantages of MSF
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| February 20, 2008 9:24 PM
Linux, Microsoft Solutions Framework, MSF, Tech support, Web
What are the advantages and disadvantages of MSF
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| February 20, 2008 9:24 PM
Linux, Microsoft Solutions Framework, MSF, Tech support, Web
wireless help
i have a laptop running windows 98se and a belkin g wireless card. my laptop finds the network but i cannot connect to the internet. i have a netgear wpa-psk router. can anyone suggest any help? i can provide more info if required. thanx
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| April 18, 2008 2:37 PM
Network connectivity, Tech support, Wireless
i have a laptop running windows 98se and a belkin g wireless card. my laptop finds the network but i cannot connect to the internet. i have a netgear wpa-psk router. can anyone suggest any help? i can provide more info if required. thanx
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| April 18, 2008 2:37 PM
Network connectivity, Tech support, Wireless
Lease line problem
I have one 64 kbps/ 2mbps time dependent bandwidth MLLN circuit. We are facing problem like while converting line speed from 64kbps to 2 mbps, we can’t get other side?But while we reduced its speed from 2 mbps to 1 mbps, its working fine….? Also while it is on 64 kbps we get other side [...]
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| October 22, 2007 2:15 PM
MLLN, Tech support
I have one 64 kbps/ 2mbps time dependent bandwidth MLLN circuit. We are facing problem like while converting line speed from 64kbps to 2 mbps, we can’t get other side?But while we reduced its speed from 2 mbps to 1 mbps, its working fine….? Also while it is on 64 kbps we get other side [...]
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| October 22, 2007 2:15 PM
MLLN, Tech support
export error
when i am trying to export iam getting the following error exp-56 followed by ora-4021 please give me solution for this as soon as possible
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| December 7, 2007 7:51 AM
Export, Tech support
when i am trying to export iam getting the following error exp-56 followed by ora-4021 please give me solution for this as soon as possible
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| December 7, 2007 7:51 AM
Export, Tech support
SMART UPS 1500 SUA 1500
I have a SMART UPS 1500 SUA 1500 and it is emitting a foul smell like rotten eggs. I took it off line do you think its the battery or the motor?
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| September 28, 2008 4:23 PM
Tech support, UPS
I have a SMART UPS 1500 SUA 1500 and it is emitting a foul smell like rotten eggs. I took it off line do you think its the battery or the motor?
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| September 28, 2008 4:23 PM
Tech support, UPS
Word documents read-only after profile rebuilt
Hello: During troubleshooting, I rebuild user’s profile (was corrupt apperently) by renaming the profile folder and than copying the four folders to newly created profile folder under old (correct) user name. The folders copied: My documents, Favorites, Desktop, Cookies. All was fine except the user’s own Word documents are now read-only. What could have caused [...]
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| May 20, 2011 2:54 PM
Development, Tech support
Hello: During troubleshooting, I rebuild user’s profile (was corrupt apperently) by renaming the profile folder and than copying the four folders to newly created profile folder under old (correct) user name. The folders copied: My documents, Favorites, Desktop, Cookies. All was fine except the user’s own Word documents are now read-only. What could have caused [...]
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| May 20, 2011 2:54 PM
Development, Tech support
Broadband Server Metering System
My Broadband internet is for limited free download (1GB) every month. Beyond this limit, it is chargeable. I find the total downloaded bytes are more than 5GB although I actually used less than 1GB. Is it because of the fact that I did not disconnect the broadband when my PC remains idle for a prolonged [...]
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| September 30, 2009 5:17 AM
Broadband, Servers, Tech support
My Broadband internet is for limited free download (1GB) every month. Beyond this limit, it is chargeable. I find the total downloaded bytes are more than 5GB although I actually used less than 1GB. Is it because of the fact that I did not disconnect the broadband when my PC remains idle for a prolonged [...]
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| September 30, 2009 5:17 AM
Broadband, Servers, Tech support
Server 2003 network – 2 NICS – no Internet access
Posted on behalf of Calitech: I have a server 2003 with 2 nics internal 192.168.10.1 255.255.255.0 no gateway 192.168.10.5 DNS external 10.1.10.5 255.255.255.0 10.1.10.1 gateway 68.87.76.178 dns Internal nic handles the DHCP 192.168.10.150-190 it has the scope options with the gateway 10.1.10.1 that is the comcast modem. and the DNS of 192.168.10.5 The internal network [...]
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| December 23, 2007 11:07 AM
Installation, Migration, Tech support
Posted on behalf of Calitech: I have a server 2003 with 2 nics internal 192.168.10.1 255.255.255.0 no gateway 192.168.10.5 DNS external 10.1.10.5 255.255.255.0 10.1.10.1 gateway 68.87.76.178 dns Internal nic handles the DHCP 192.168.10.150-190 it has the scope options with the gateway 10.1.10.1 that is the comcast modem. and the DNS of 192.168.10.5 The internal network [...]
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| December 23, 2007 11:07 AM
Installation, Migration, Tech support
Unknown Threats
Apart from honeypots, what are the different methods to find unknown threats which are prevalent? and how to find methods to mitigate them. PS: all the vulnerabilities are known to all the n/w administrators and then can take measures to mitigate attacks but this doesnt happen..Hackers are at least 10 steps ahead..So how to find [...]
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| November 2, 2011 2:24 PM
Application security, backdoors, configuration, Current threats, Database, Encryption, Exchange, Firewalls, Forensics, Hacking, human factors, Incident response, Instant Messaging, Intrusion management, Network security, Networking, patching, PEN testing, Platform Security, Secure Coding, Security, Software, Spyware, Tech support, Trojans, Viruses, VPN, vulnerability management, Wireless, worms
Apart from honeypots, what are the different methods to find unknown threats which are prevalent? and how to find methods to mitigate them. PS: all the vulnerabilities are known to all the n/w administrators and then can take measures to mitigate attacks but this doesnt happen..Hackers are at least 10 steps ahead..So how to find [...]
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| November 2, 2011 2:24 PM
Application security, backdoors, configuration, Current threats, Database, Encryption, Exchange, Firewalls, Forensics, Hacking, human factors, Incident response, Instant Messaging, Intrusion management, Network security, Networking, patching, PEN testing, Platform Security, Secure Coding, Security, Software, Spyware, Tech support, Trojans, Viruses, VPN, vulnerability management, Wireless, worms
(0x8004010F): The operation failed. An object could not be found.”
Some of our users who use Outlook 2003 have the same problem. Every couple of minutes, they get this message: “Task ‘Microsoft Exchange Server’ reported error (0x8004010F): The operation failed. An object could not be found.” E-mail does come in and go out without any problems, but this error keeps appearing on the screen. What [...]
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| May 1, 2012 11:02 PM
Exchange, Exchange 5.5, Outlook, Outlook 2003, Tech support
Some of our users who use Outlook 2003 have the same problem. Every couple of minutes, they get this message: “Task ‘Microsoft Exchange Server’ reported error (0x8004010F): The operation failed. An object could not be found.” E-mail does come in and go out without any problems, but this error keeps appearing on the screen. What [...]
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| May 1, 2012 11:02 PM
Exchange, Exchange 5.5, Outlook, Outlook 2003, Tech support
browser says “I am spyware”, no spyware or viruses identified
Hello – one of the computers in my office is appending the words “I am spyware” in the title bar of Internet Explorer. For example, when I go to google.com, the title bar says “google.com – I am spyware”. I have scanned the computer with Norton 2006 and Ad-aware and neither application is identifying spyware [...]
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| September 26, 2007 11:36 AM
backdoors, Current threats, Hacking, human factors, Microsoft Office, Spyware, Tech support, Trojans, Viruses, worms
Hello – one of the computers in my office is appending the words “I am spyware” in the title bar of Internet Explorer. For example, when I go to google.com, the title bar says “google.com – I am spyware”. I have scanned the computer with Norton 2006 and Ad-aware and neither application is identifying spyware [...]
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| September 26, 2007 11:36 AM
backdoors, Current threats, Hacking, human factors, Microsoft Office, Spyware, Tech support, Trojans, Viruses, worms
windows password question
I recently purchased a computer from a “going out of business” sale for my fathers business and when I try to logon to Windows I get the logon screen with domain. I have a valid username and password but obviously i am not connected to a domain. I need to bypass this if possible. The [...]
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| September 21, 2010 12:09 AM
Biometrics, Digital certificates, Firewalls, Forensics, Identity & Access Management, Incident response, Interoperability, Intrusion management, Network security, provisioning, Security, Security tokens, Single sign-on, Software, Tech support, VPN, Wireless
I recently purchased a computer from a “going out of business” sale for my fathers business and when I try to logon to Windows I get the logon screen with domain. I have a valid username and password but obviously i am not connected to a domain. I need to bypass this if possible. The [...]
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| September 21, 2010 12:09 AM
Biometrics, Digital certificates, Firewalls, Forensics, Identity & Access Management, Incident response, Interoperability, Intrusion management, Network security, provisioning, Security, Security tokens, Single sign-on, Software, Tech support, VPN, Wireless
intermittent dns issues not affecting entire network
Hello, everyone. There are two users in my office who are suddenly unable to access some internet sites that they have always been able to access before. I am able to navigate to the sites from other machines in the office with no problems. The two users who are having problems are receiving the “page [...]
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| July 2, 2007 11:53 AM
Interoperability, Network monitoring, Networking, Protocol analysis, Tech support
Hello, everyone. There are two users in my office who are suddenly unable to access some internet sites that they have always been able to access before. I am able to navigate to the sites from other machines in the office with no problems. The two users who are having problems are receiving the “page [...]
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| July 2, 2007 11:53 AM
Interoperability, Network monitoring, Networking, Protocol analysis, Tech support
