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  • Microsoft Answer Desk – New desktop support offering

    Microsoft recently launched Answer Desk, its answer to Apple's Genius Bar, where users can find answers to problems related to Office and other products. While chat is free, more advanced training can cost up to $99. Have you tried out this new service? Do you see it affecting how much time you...

    Ben Rubenstein7,990 pointsBadges:
  • How do you answer “dumb” support questions?

    What creative methods or responses have you used to answer "dumb" user questions? Do any of the answers in my blog [strong]Heard in passing - IT Trenches support at its finest[/strong] sound familiar? Have a great day!

    Labnuke9932,960 pointsBadges:
  • Homework?

    Is it just me, or does it feel like we are bsing used for a homework resource for a Networking class?

    Pressler29042,190 pointsBadges:
  • Competitive rates

    What should I expect to pay for outside computer and network support services? Pricing seems to be all over the map. I'm not talking about high-level consulting - just things like hiring some extra IT support during a large upgrade. I'm in the Seattle area, but I'm interested in answers from other...

    BobYoung0 pointsBadges:
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