Tier of Support matrix
Can someone offer a tier of support reference – what goes into a Tier of Support Martix/Plan?

Answer Question   |  September 3, 2010  4:57 PM
Incident response, Support plan, Support services, Tier of Support

Competitive rates
What should I expect to pay for outside computer and network support services? Pricing seems to be all over the map. I’m not talking about high-level consulting – just things like hiring some extra IT support during a large upgrade. I’m in the Seattle area, but I’m interested in answers from other markets, too – [...]

Answer Question   |  September 4, 2007  12:40 PM
help desk staff, Network, Support, Support services