Open IT Forum: IT’s role in customer service
One of ITKnowledgeExchange’s bloggers is working on a series about customer service in the enterprise, and how it can be improved. From the IT side, do you have any experiences or suggestions for improving how companies do customer service? We’ll take horror stories as well! Help a fellow IT Knowledge Exchanger out and we’ll give [...]
Answer Question
| March 5, 2013 1:08 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Customer service, Database, DataCenter, Development, Exchange, IT project management, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
One of ITKnowledgeExchange’s bloggers is working on a series about customer service in the enterprise, and how it can be improved. From the IT side, do you have any experiences or suggestions for improving how companies do customer service? We’ll take horror stories as well! Help a fellow IT Knowledge Exchanger out and we’ll give [...]
Answer Question
| March 5, 2013 1:08 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Customer service, Database, DataCenter, Development, Exchange, IT project management, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Free IT Book: The Python Standard Library by Example
This week’s free IT book is an essential addition to the developer’s library. If you want to master the powerful Python Standard Library through real code examples, this is the prize for you. Simply answer one of five questions and post the link to your answer in the discussion section below. Good luck! Installation error [...]
Answer Question
| March 31, 2012 12:59 PM
AS/400, Business Intelligence, Channel, CIO, Contests, CRM, Database, DataCenter, Development, Exchange, Giveaways, IT Books, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
This week’s free IT book is an essential addition to the developer’s library. If you want to master the powerful Python Standard Library through real code examples, this is the prize for you. Simply answer one of five questions and post the link to your answer in the discussion section below. Good luck! Installation error [...]
Answer Question
| March 31, 2012 12:59 PM
AS/400, Business Intelligence, Channel, CIO, Contests, CRM, Database, DataCenter, Development, Exchange, Giveaways, IT Books, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Maximum number of LUN – Performance vs Capacity
I have seen some Storage High-End disk subsystems supporting over 60 thousands LUNs and there are some others companies offering a high-end product varying the maximum number of LUN between 2048 and 4096. Can we assume how high is the number of LUN it is better the High-End Storage product? In terms of capacity & [...]
Answer Question
| March 31, 2012 8:00 PM
LUN, LUNs, Storage, Storage performance
I have seen some Storage High-End disk subsystems supporting over 60 thousands LUNs and there are some others companies offering a high-end product varying the maximum number of LUN between 2048 and 4096. Can we assume how high is the number of LUN it is better the High-End Storage product? In terms of capacity & [...]
Answer Question
| March 31, 2012 8:00 PM
LUN, LUNs, Storage, Storage performance
Partial System Backups
OK guys, I have the following question… I was trying to perform a full sys backup at a remote system to tape but the person at the location isn’t familiar with the process or is quite afraid of messing up with the command. So, I decided to do partial backups of the system and this [...]
Answer Question
| March 31, 2012 6:51 PM
AS400 backups, Backup, System backups, Systems administration
OK guys, I have the following question… I was trying to perform a full sys backup at a remote system to tape but the person at the location isn’t familiar with the process or is quite afraid of messing up with the command. So, I decided to do partial backups of the system and this [...]
Answer Question
| March 31, 2012 6:51 PM
AS400 backups, Backup, System backups, Systems administration
Open IT Forum: Will HP be a worthy cloud contender?
HP announced its Cloud Services program in beta and we wanted to know initial reactions. Have you registered for the beta? Share your initial thoughts, whether or not you have, and we’ll return to this in the next phase of HP’s cloud services. Share your thoughts and we’ll share 50 Knowledge Points!
Answer Question
| March 31, 2012 8:24 PM
AS/400, Business Intelligence, Channel, CIO, Cloud Computing, CRM, Database, DataCenter, Development, Exchange, Hewlett-Packard, HP, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
HP announced its Cloud Services program in beta and we wanted to know initial reactions. Have you registered for the beta? Share your initial thoughts, whether or not you have, and we’ll return to this in the next phase of HP’s cloud services. Share your thoughts and we’ll share 50 Knowledge Points!
Answer Question
| March 31, 2012 8:24 PM
AS/400, Business Intelligence, Channel, CIO, Cloud Computing, CRM, Database, DataCenter, Development, Exchange, Hewlett-Packard, HP, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Stand alone system being recovered to an LPAR
When we do a D/R recovery from our stand alone 820 to a an LPAR on 870 we get an error that the OS keys is invalid. Have been told that when we load the LPA there is a step that will eliminate this issues. Does any know hat it is?
Answer Question
| March 31, 2012 9:32 PM
AS/400 LPAR, Disaster Recovery, Disaster recovery (DR) testing, iSeries 820, LPAR, OS/400
When we do a D/R recovery from our stand alone 820 to a an LPAR on 870 we get an error that the OS keys is invalid. Have been told that when we load the LPA there is a step that will eliminate this issues. Does any know hat it is?
Answer Question
| March 31, 2012 9:32 PM
AS/400 LPAR, Disaster Recovery, Disaster recovery (DR) testing, iSeries 820, LPAR, OS/400
Free IT Book: Essential Skills for the Agile Developer
The team at Net Objectives (including CEO Alan Shalloway) has compiled the essential skills for the Agile developer. To get this resource and guide to better programming and design, simply answer one of five questions and paste the link to your answer in the discussion section below. Ultrium 4, data size in tape? Entire System [...]
Answer Question
| March 31, 2012 12:56 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, IT Books, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
The team at Net Objectives (including CEO Alan Shalloway) has compiled the essential skills for the Agile developer. To get this resource and guide to better programming and design, simply answer one of five questions and paste the link to your answer in the discussion section below. Ultrium 4, data size in tape? Entire System [...]
Answer Question
| March 31, 2012 12:56 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, IT Books, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Ultrium 4, Data size in TAPE?
We are using LTO4 ultrium tape for backups in our server{V5R4}. System Total Storage – 12TB Present ASP – 60% i.e.,{More than 6 TB} For Entire System backup - Two Ultrium 4 tapes used. {which has the size of 1.6Tb each for compressed data = total 3.2Tb} Question : Since the ASP is 60% we can predict [...]
Answer Question
| March 31, 2012 9:57 AM
Backup, Entire System Backup, iSeries backup, LTO4, Storage Size, Tape Backups, Ultrium, V5R4
We are using LTO4 ultrium tape for backups in our server{V5R4}. System Total Storage – 12TB Present ASP – 60% i.e.,{More than 6 TB} For Entire System backup - Two Ultrium 4 tapes used. {which has the size of 1.6Tb each for compressed data = total 3.2Tb} Question : Since the ASP is 60% we can predict [...]
Answer Question
| March 31, 2012 9:57 AM
Backup, Entire System Backup, iSeries backup, LTO4, Storage Size, Tape Backups, Ultrium, V5R4
Entire System backup Using BRMS?
We have taken entire system backup using brms first time in our server{V5R4} which took 12 hrs to complete {ASP 70%} with some object locks.My question is how to reduce the time window using brms for entire system backup? which helps us to release the system to users early… We scheduled the backup through : GO BRMS option [...]
Answer Question
| March 31, 2012 9:10 AM
AS/400, Backup, BRMS, Entire System Backup
We have taken entire system backup using brms first time in our server{V5R4} which took 12 hrs to complete {ASP 70%} with some object locks.My question is how to reduce the time window using brms for entire system backup? which helps us to release the system to users early… We scheduled the backup through : GO BRMS option [...]
Answer Question
| March 31, 2012 9:10 AM
AS/400, Backup, BRMS, Entire System Backup
Programming Raid Controller
I know there is software raid and hardware raid. Do you program them the same way? As well do the controller’s have to match drives such as SATA or SCSI? Please forgive this basic question I am new at this stuff.
Answer Question
| March 31, 2012 7:52 PM
RAID controllers, SATA hard drives, SCSI Drives, Windows Server 2008, Windows Server 2008 R2
I know there is software raid and hardware raid. Do you program them the same way? As well do the controller’s have to match drives such as SATA or SCSI? Please forgive this basic question I am new at this stuff.
Answer Question
| March 31, 2012 7:52 PM
RAID controllers, SATA hard drives, SCSI Drives, Windows Server 2008, Windows Server 2008 R2
Open IT Forum: What should system documentation look like?
While documentation doesn’t necessarily make the world go ’round, it certainly keeps it spinning neatly on its axis when trouble arises. If you’re providing a product or service, you should be providing your customers with accurate information that allows them to effectively use and maintain that product, which translates into accurate and thorough documentation. So [...]
Answer Question
| March 31, 2012 8:11 PM
AS/400, Business Intelligence, Channel, CIO, CRM, DataCenter, Development, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, System Documentation, Virtualization, VoIP, Windows Server
While documentation doesn’t necessarily make the world go ’round, it certainly keeps it spinning neatly on its axis when trouble arises. If you’re providing a product or service, you should be providing your customers with accurate information that allows them to effectively use and maintain that product, which translates into accurate and thorough documentation. So [...]
Answer Question
| March 31, 2012 8:11 PM
AS/400, Business Intelligence, Channel, CIO, CRM, DataCenter, Development, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, System Documentation, Virtualization, VoIP, Windows Server
Initializing Hard Disk Drive
I’ve placed an old hard drive in a USB external enclosure to rtrieve files. When I try to access the drive I get a message that the drive has not been initalized. How can I accomplish initializing the drive?
Answer Question
| March 31, 2012 2:46 PM
External Disk Drives, Hard Drive Installation, Hard drives, HDD, Initialize Drive
I’ve placed an old hard drive in a USB external enclosure to rtrieve files. When I try to access the drive I get a message that the drive has not been initalized. How can I accomplish initializing the drive?
Answer Question
| March 31, 2012 2:46 PM
External Disk Drives, Hard Drive Installation, Hard drives, HDD, Initialize Drive
AS/400 disk partition
how to find disk unit partition in as400 with out using navigator
Answer Question
| March 31, 2012 5:11 AM
AS/400 administration, AS/400 Disk Space, Disk partitioning
how to find disk unit partition in as400 with out using navigator
Answer Question
| March 31, 2012 5:11 AM
AS/400 administration, AS/400 Disk Space, Disk partitioning
Open IT Forum: How do you prepare your data center for severe weather?
Every season has its share of weather threats, and we want to know how you prepare for them. The east coast is gearing up for Hurricane Irene’s arrival, and we were wondering what steps you were taking (if any) to make sure your data center doesn’t see much (or any) downtime. What unique conditions do [...]
Answer Question
| March 31, 2012 6:12 PM
AS/400, Business Intelligence, CIO, CRM, Data Center management, Database, DataCenter, Development, Disaster Recovery, Disaster Recovery Plan, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Every season has its share of weather threats, and we want to know how you prepare for them. The east coast is gearing up for Hurricane Irene’s arrival, and we were wondering what steps you were taking (if any) to make sure your data center doesn’t see much (or any) downtime. What unique conditions do [...]
Answer Question
| March 31, 2012 6:12 PM
AS/400, Business Intelligence, CIO, CRM, Data Center management, Database, DataCenter, Development, Disaster Recovery, Disaster Recovery Plan, Exchange, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Virtualization, VoIP, Windows Server
Windows Server 2003 system state backup failed
we are unable to take system state backup on windows server 2003 SP2. Details: Event Log: ———————– Event ID: 8019 - Event Type: Error Event Source: NTBackup Event Category: None Event ID: 8019 User: N/A Computer: ABC Description: End Operation: Warnings or errors were encountered. Consult the backup report for more details. For more information, [...]
Answer Question
| March 31, 2012 3:06 PM
Windows Server 2003, Windows Server 2003 Backup, Windows Server backup
we are unable to take system state backup on windows server 2003 SP2. Details: Event Log: ———————– Event ID: 8019 - Event Type: Error Event Source: NTBackup Event Category: None Event ID: 8019 User: N/A Computer: ABC Description: End Operation: Warnings or errors were encountered. Consult the backup report for more details. For more information, [...]
Answer Question
| March 31, 2012 3:06 PM
Windows Server 2003, Windows Server 2003 Backup, Windows Server backup
Open IT Forum: Did you buy a TouchPad?
HP’s decision to discontinue the TouchPad (and its subsequent steal of a price) has been all the buzz the past couple days. Did you bite at the alluring $99 price tag? Tell us what went into your decision, or if you couldn’t care less about the TouchPad. Do you think hackers are about to have [...]
Answer Question
| March 31, 2012 7:17 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Developers, Development, Exchange, Hackers, Hewlett-Packard, HP, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Tablets, TouchPad, Virtualization, VoIP, Windows Server
HP’s decision to discontinue the TouchPad (and its subsequent steal of a price) has been all the buzz the past couple days. Did you bite at the alluring $99 price tag? Tell us what went into your decision, or if you couldn’t care less about the TouchPad. Do you think hackers are about to have [...]
Answer Question
| March 31, 2012 7:17 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Developers, Development, Exchange, Hackers, Hewlett-Packard, HP, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Open IT Forum, Oracle, SAP, Security, SQL Server, Storage, Tablets, TouchPad, Virtualization, VoIP, Windows Server
Imaging a hard drive for backup purposes.
I had a situation recently where a laptop harddrive died completely. We installed a new drive and reimaged it, but the drivers were missing off the standard os image, and I had to re-install the drivers for the onboard devices. (Biometric security etc) I had problems getting the drivers for the laptop, (1 year old) [...]
Answer Question
| March 31, 2012 4:31 PM
Backup, Disk Imaging, HARD drive, Hard Drive Copying, Windows 7, Windows XP
I had a situation recently where a laptop harddrive died completely. We installed a new drive and reimaged it, but the drivers were missing off the standard os image, and I had to re-install the drivers for the onboard devices. (Biometric security etc) I had problems getting the drivers for the laptop, (1 year old) [...]
Answer Question
| March 31, 2012 4:31 PM
Backup, Disk Imaging, HARD drive, Hard Drive Copying, Windows 7, Windows XP
Backup started running 2x longer
Hello, We have a 3573 L2U drive which we are using as a standalone tape drive. Our backup jobs started running nearly twice longer than our normal run time last week. IBM SSR replaced the drive, cable and terminator. However, still after replacing, backup still ran long. Do you have any idea what is causind [...]
Answer Question
| March 31, 2012 5:32 PM
Backup, IBM, IBM Ultrium 3580, OS/400, SSRS
Hello, We have a 3573 L2U drive which we are using as a standalone tape drive. Our backup jobs started running nearly twice longer than our normal run time last week. IBM SSR replaced the drive, cable and terminator. However, still after replacing, backup still ran long. Do you have any idea what is causind [...]
Answer Question
| March 31, 2012 5:32 PM
Backup, IBM, IBM Ultrium 3580, OS/400, SSRS
Free IT Book: The Official Ubuntu Book, Sixth Edition
Take advantage of Ubuntu 11.04, and let The Official Ubuntu Book 6th Ed. get you up and running quickly. To win this essential resource, simply answer one of five questions and post the link to your answer in the discussion section below. PSOD with ESX 3.5 MIMIX replication issue What would you like to see [...]
Answer Question
| March 31, 2012 3:08 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, Giveaways, IT Books, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Ubuntu, Virtualization, VoIP, Windows Server
Take advantage of Ubuntu 11.04, and let The Official Ubuntu Book 6th Ed. get you up and running quickly. To win this essential resource, simply answer one of five questions and post the link to your answer in the discussion section below. PSOD with ESX 3.5 MIMIX replication issue What would you like to see [...]
Answer Question
| March 31, 2012 3:08 PM
AS/400, Business Intelligence, Channel, CIO, CRM, Database, DataCenter, Development, Exchange, Giveaways, IT Books, Linux, Lotus Domino, Microsoft Windows, Mobile, Networking, Oracle, SAP, Security, SQL Server, Storage, Ubuntu, Virtualization, VoIP, Windows Server
Multipath configuration
Hi , how to configure multipath in the host side.here ia using HPXP24000 storage&having 2 SAN switchs ie CiscoMDS9513 and 2 edge switchs ie cisco9124 for each host . in our synaria each server having 2 hba ports.one port connected to 1st edge switch & 2nd port connected to 2nd edge switch.both edge switchs E port(trunk [...]
Answer Question
| March 31, 2012 7:16 AM
Multipath propagation, SAN management, SAN storage spending, SAN switches
Hi , how to configure multipath in the host side.here ia using HPXP24000 storage&having 2 SAN switchs ie CiscoMDS9513 and 2 edge switchs ie cisco9124 for each host . in our synaria each server having 2 hba ports.one port connected to 1st edge switch & 2nd port connected to 2nd edge switch.both edge switchs E port(trunk [...]
Answer Question
| March 31, 2012 7:16 AM
Multipath propagation, SAN management, SAN storage spending, SAN switches
