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Staffing Ratio
what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?
Answer Question
| August 10, 2011 8:52 PM
Call Center, Call center agents, IT career advice, IT career planning, Staffing
what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?
Answer Question
| August 10, 2011 8:52 PM
Call Center, Call center agents, IT career advice, IT career planning, Staffing
What certifications would help me switch from network engineering to administrator?
I have two years of experience as a technical support analyst for Elsevier employees where we had access to Elsevier servers through Citrix Metaframe. I worked on Active Directory in creating accounts (Mail and File) on Windows Server 2003. I have an engineering background. I have not had any theory on networking, though I worked [...]
Answer Question
| February 19, 2009 5:22 PM
career advice, Career development, IT careers, IT certification and training, IT jobs, Network Administrator, Network engineering, Networking, Networking certifications, Staffing, Windows Server 2003
I have two years of experience as a technical support analyst for Elsevier employees where we had access to Elsevier servers through Citrix Metaframe. I worked on Active Directory in creating accounts (Mail and File) on Windows Server 2003. I have an engineering background. I have not had any theory on networking, though I worked [...]
Answer Question
| February 19, 2009 5:22 PM
career advice, Career development, IT careers, IT certification and training, IT jobs, Network Administrator, Network engineering, Networking, Networking certifications, Staffing, Windows Server 2003
IT Security
With all the talk about security certifications and working in IT security being hot right now and in the future, I was wondering if it would make more sense to try and get the Security + certification before trying to get another IT certification such as the MCSA (Microsoft Certified Systems Administrator)? I’ve heard that [...]
Answer Question
| June 18, 2008 2:47 PM
Application security, Career development, Career in Information Security, Careers in networking, Certification and specializations, Certifications, CISSP, CISSP certification, Desktop security, IT careers, MCSA, MCSE, Microsoft Windows, Network security, Networking, Networking certifications, Platform Security, Security, Security certifications, Security management, Security Program Management, Securitychannel, Staffing, Windows Security
With all the talk about security certifications and working in IT security being hot right now and in the future, I was wondering if it would make more sense to try and get the Security + certification before trying to get another IT certification such as the MCSA (Microsoft Certified Systems Administrator)? I’ve heard that [...]
Answer Question
| June 18, 2008 2:47 PM
Application security, Career development, Career in Information Security, Careers in networking, Certification and specializations, Certifications, CISSP, CISSP certification, Desktop security, IT careers, MCSA, MCSE, Microsoft Windows, Network security, Networking, Networking certifications, Platform Security, Security, Security certifications, Security management, Security Program Management, Securitychannel, Staffing, Windows Security
How are H-1B visas impacting your company?
The debate surrounding H-1B visas is raging in Congress again. Tech businesses are looking to have the number of foreign workers allowed into the country raised. There has been almost predictable backlash, but employers still believe they are entitled to have the best talent available working in their shops, regardless of where it comes from. [...]
Answer Question
| April 1, 2008 2:23 PM
Career development, CIO, H-1B visas, IT careers, Midmarket businesses, Staffing
The debate surrounding H-1B visas is raging in Congress again. Tech businesses are looking to have the number of foreign workers allowed into the country raised. There has been almost predictable backlash, but employers still believe they are entitled to have the best talent available working in their shops, regardless of where it comes from. [...]
Answer Question
| April 1, 2008 2:23 PM
Career development, CIO, H-1B visas, IT careers, Midmarket businesses, Staffing
Changing career
Hi, I have been working on AS400 in various capacities (operator, ops analyst, tech support) for approx 11years and am very keen to move over to programming in RPG but don’t really know how I should go about making that move. There never seems to be many opportunities for trainee/junior programmers but allways plenty for [...]
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| July 13, 2005 9:17 AM
Career development, Staffing
Hi, I have been working on AS400 in various capacities (operator, ops analyst, tech support) for approx 11years and am very keen to move over to programming in RPG but don’t really know how I should go about making that move. There never seems to be many opportunities for trainee/junior programmers but allways plenty for [...]
Answer Question
| July 13, 2005 9:17 AM
Career development, Staffing
Network Design Development
How do I create a network design for a large business? The following is the scenario and the requirements, I need so help please. An Ice Cream Factory with 5 stores, citywide and has connectivity to the corporate office in Austin. Each store is responsible for maintaining its inventory locally, but must communicate with the [...]
Answer Question
| December 5, 2004 9:06 AM
Application software, Auditing, Career development, CIO, Cooling, Data center design, Data center operations, DataCenter, Desktops, Disaster Recovery, E-business, Electrical, Handhelds/Phones, Implementation, Information risk management, IT architecture, IT Governance, Networking, Networking Products, Operating system platforms, Partner facing, Peripherals, Physical security, Planning, Project management, Security, Security management, Security products, Servers, Services, Software Quality Assurance, Space/structure, Staffing, Storage, System utilities, Vendors
How do I create a network design for a large business? The following is the scenario and the requirements, I need so help please. An Ice Cream Factory with 5 stores, citywide and has connectivity to the corporate office in Austin. Each store is responsible for maintaining its inventory locally, but must communicate with the [...]
Answer Question
| December 5, 2004 9:06 AM
Application software, Auditing, Career development, CIO, Cooling, Data center design, Data center operations, DataCenter, Desktops, Disaster Recovery, E-business, Electrical, Handhelds/Phones, Implementation, Information risk management, IT architecture, IT Governance, Networking, Networking Products, Operating system platforms, Partner facing, Peripherals, Physical security, Planning, Project management, Security, Security management, Security products, Servers, Services, Software Quality Assurance, Space/structure, Staffing, Storage, System utilities, Vendors
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