what is the ideal Agent to Team Leader ratio for a call centre or what is the recommended Agent to Team Leader ratio?
I have two years of experience as a technical support analyst for Elsevier employees where we had access to Elsevier servers through Citrix Metaframe. I worked on Active Directory in creating accounts (Mail and File) on Windows Server 2003. I have an engineering background. I have not had any theory on networking, though I worked [...]
With all the talk about security certifications and working in IT security being hot right now and in the future, I was wondering if it would make more sense to try and get the Security + certification before trying to get another IT certification such as the MCSA (Microsoft Certified Systems Administrator)? I’ve heard that [...]
The debate surrounding H-1B visas is raging in Congress again. Tech businesses are looking to have the number of foreign workers allowed into the country raised. There has been almost predictable backlash, but employers still believe they are entitled to have the best talent available working in their shops, regardless of where it comes from. [...]
Hi, I have been working on AS400 in various capacities (operator, ops analyst, tech support) for approx 11years and am very keen to move over to programming in RPG but don’t really know how I should go about making that move. There never seems to be many opportunities for trainee/junior programmers but allways plenty for [...]
How do I create a network design for a large business? The following is the scenario and the requirements, I need so help please. An Ice Cream Factory with 5 stores, citywide and has connectivity to the corporate office in Austin. Each store is responsible for maintaining its inventory locally, but must communicate with the [...]





