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Open IT Forum: Are cloud SLAs a thing of the past?
I read this article that questioned if cloud SLAs are dead, and I was curious what the IT community had to say about it. It seems that SLAs are the only way to ensure that the enterprise can get what it needs out of cloud providers, and get what it needs in the case of [...]
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| March 31, 2012 6:59 PM
Cloud Computing, Cloud Services, Open IT Forum, SLA
I read this article that questioned if cloud SLAs are dead, and I was curious what the IT community had to say about it. It seems that SLAs are the only way to ensure that the enterprise can get what it needs out of cloud providers, and get what it needs in the case of [...]
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| March 31, 2012 6:59 PM
Cloud Computing, Cloud Services, Open IT Forum, SLA
Differences in SLAs from cloud computing to data center or SaaS
What do you look for in a cloud computing service level agreement? What are the differences you’ve noticed between a cloud SLA and a data center or SaaS SLA?
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| November 18, 2010 9:53 PM
Cloud Computing, Data Center, Data Center in 2010, Data Center management, Open IT Forum, SaaS CRM market trends, Service Level Agreement, SLA
What do you look for in a cloud computing service level agreement? What are the differences you’ve noticed between a cloud SLA and a data center or SaaS SLA?
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| November 18, 2010 9:53 PM
Cloud Computing, Data Center, Data Center in 2010, Data Center management, Open IT Forum, SaaS CRM market trends, Service Level Agreement, SLA
Computing uptime of client server machines
It seems that there are two ways to compute uptime of client server machines. The first, and I think best, way is to compute the number of minutes between the date and time of of each reboot of each client server machine (an instance of an operating system) and the following date and time of [...]
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| October 20, 2010 3:33 PM
Server Downtime, Server uptime, Server uptime percentage, SLA, Uptime percentages
It seems that there are two ways to compute uptime of client server machines. The first, and I think best, way is to compute the number of minutes between the date and time of of each reboot of each client server machine (an instance of an operating system) and the following date and time of [...]
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| October 20, 2010 3:33 PM
Server Downtime, Server uptime, Server uptime percentage, SLA, Uptime percentages
Meeting IT’s server SLA obligations
Most large IT organizations provide Service Level Agreements (SLAs) with there end-users. I never hear of a IT organization that fails to meet that obligation so my question is why? Is the obligation so low that it can’t be not met or is IT management that good that it is responsible for meeting it. A [...]
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| October 12, 2010 8:34 AM
Open IT Forum, Server uptime, Server uptime percentage, Servers, SLA, SLA agreements, Uptime percentages
Most large IT organizations provide Service Level Agreements (SLAs) with there end-users. I never hear of a IT organization that fails to meet that obligation so my question is why? Is the obligation so low that it can’t be not met or is IT management that good that it is responsible for meeting it. A [...]
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| October 12, 2010 8:34 AM
Open IT Forum, Server uptime, Server uptime percentage, Servers, SLA, SLA agreements, Uptime percentages
Formal description of non-functional properties in SOAs
Hello, I am currently doing a Masterthesis on the topic “Formal description of non-functional properties of services in SOAs”, and in this context I am looking for information about how ESBs deal with non-functional or quality (QoS) aspects in practice. More precisely, I’m interested in models and formats for the description of caracteristics of services [...]
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| June 9, 2010 11:29 AM
ESB, QoS, Quality of Service, Service Level Agreement, SLA, SOA
Hello, I am currently doing a Masterthesis on the topic “Formal description of non-functional properties of services in SOAs”, and in this context I am looking for information about how ESBs deal with non-functional or quality (QoS) aspects in practice. More precisely, I’m interested in models and formats for the description of caracteristics of services [...]
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| June 9, 2010 11:29 AM
ESB, QoS, Quality of Service, Service Level Agreement, SLA, SOA
Monitoring *aaS deployments for SLA requirements
What are you using to monitor cloud/*aaS deployments to make sure vendors meet their SLA? Right now, we have a few SaaS applications deployed, and while uptime is somewhat easier to check, how do we determine latency fault and under-performance? Also, if we move into storage as a service, any monitoring tips there? Thanks.
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| February 10, 2010 3:30 PM
Cloud Computing in 2010, Knowledge Point Challenge, Performance indicators, SLA, software as a service (SaaS), storage as a service
What are you using to monitor cloud/*aaS deployments to make sure vendors meet their SLA? Right now, we have a few SaaS applications deployed, and while uptime is somewhat easier to check, how do we determine latency fault and under-performance? Also, if we move into storage as a service, any monitoring tips there? Thanks.
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| February 10, 2010 3:30 PM
Cloud Computing in 2010, Knowledge Point Challenge, Performance indicators, SLA, software as a service (SaaS), storage as a service
How can I set reasonable expectations about IT performance?
I’m having trouble figuring out how to establish common guides on uptime, performance, etc. for our various business units. Should different units have different internal agreements? And any suggestions on how to set these baselines that make at least some units happy when everybody asks for things to “just work” “all the time.”
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| January 14, 2010 7:51 PM
Internal SLA, IT Business Alignment, IT Business Alignment in 2010, IT Performance, SLA
I’m having trouble figuring out how to establish common guides on uptime, performance, etc. for our various business units. Should different units have different internal agreements? And any suggestions on how to set these baselines that make at least some units happy when everybody asks for things to “just work” “all the time.”
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| January 14, 2010 7:51 PM
Internal SLA, IT Business Alignment, IT Business Alignment in 2010, IT Performance, SLA
Is there any way to team a set of intel nic’s in SLA or 802.3ad when the switch doesn’t support it
Teaming, SLA & 802.3ad Is there any way to team a set of intel nic’s in SLA or 802.3ad when the switch doesn’t support it, main concern is getting higher bandwith/throughput from the server to the clients on GB network [Br class="height5" />[small]Tags:[/small] Teaming, SLA, 802.3ad, throughput,Bandwidth testing
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| November 23, 2009 2:41 PM
802.3ad, Bandwidth, Bandwidth testing, SLA
Teaming, SLA & 802.3ad Is there any way to team a set of intel nic’s in SLA or 802.3ad when the switch doesn’t support it, main concern is getting higher bandwith/throughput from the server to the clients on GB network [Br class="height5" />[small]Tags:[/small] Teaming, SLA, 802.3ad, throughput,Bandwidth testing
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| November 23, 2009 2:41 PM
802.3ad, Bandwidth, Bandwidth testing, SLA
SLA Services
What services are involved in writing a SLA, as far as environment, availablility and schedule…
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| August 21, 2008 2:43 PM
ITIL, SLA
What services are involved in writing a SLA, as far as environment, availablility and schedule…
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| August 21, 2008 2:43 PM
ITIL, SLA
Outsourcing solutions–Hydra Network
I’m a CIO for a company with 150 employees, and I’m considering outsourcing a good portion of our IT support and maintenance to a third party to cut our expenses. I met with a sales rep from Hydra Network last week after they had done a SAN implementation for us through another partner, and am [...]
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| October 17, 2008 3:00 PM
Hydra Network, Outsourcing, ROI & cost justification, SAN, SLA
I’m a CIO for a company with 150 employees, and I’m considering outsourcing a good portion of our IT support and maintenance to a third party to cut our expenses. I met with a sales rep from Hydra Network last week after they had done a SAN implementation for us through another partner, and am [...]
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| October 17, 2008 3:00 PM
Hydra Network, Outsourcing, ROI & cost justification, SAN, SLA
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