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I am looking at potential cities to host a 24*7*365 Service Desk. What are the best cities to find IT talent?
We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines...not a great scenario. With the transfer to Windows 7 we...
Why is it important for a call center to measure abandoned calls ratios?