We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines…not a great scenario. With the transfer to Windows 7 we would like to [...]
Answer Question | July 1, 2011 7:52 PM
Administrator account, Help Desk, Service desk management, Windows 7, Windows XP
Why is it important for a call center to measure abandoned calls ratios?
Answer Question | March 18, 2008 12:39 PM
Call Center metrics, Call Centers, Service desk management