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Admin vs Non-Admin
We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines…not a great scenario. With the transfer to Windows 7 we would like to [...]
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| July 1, 2011 7:52 PM
Administrator account, Help Desk, Service desk management, Windows 7, Windows XP
We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines…not a great scenario. With the transfer to Windows 7 we would like to [...]
Answer Question
| July 1, 2011 7:52 PM
Administrator account, Help Desk, Service desk management, Windows 7, Windows XP
Call Center Abandoned Calls metrics
Why is it important for a call center to measure abandoned calls ratios?
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| March 18, 2008 12:39 PM
Call Center metrics, Call Centers, Service desk management
Why is it important for a call center to measure abandoned calls ratios?
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| March 18, 2008 12:39 PM
Call Center metrics, Call Centers, Service desk management
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