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Problem Management
I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly problem meetings. Each of these has it’s own word docment for the agenda and meetings minutes. Part of my job involves updating the meeting [...]
Answer Question
| May 6, 2009 10:31 PM
Problem management, Problem tracking, Unicenter Service Desk
I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly problem meetings. Each of these has it’s own word docment for the agenda and meetings minutes. Part of my job involves updating the meeting [...]
Answer Question
| May 6, 2009 10:31 PM
Problem management, Problem tracking, Unicenter Service Desk
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