Problem Management

Suzie1 — Tue, 17 Jun 2008 22:31:51 +0000

I recently became a problem manager. Our problem mangement process needs some improving. We currently use CA Service desk to log all problem records. We also have problem review meetings, weekly problem meetings. Each of these has it’s own word docment for the agenda and meetings minutes. Part of my job involves updating the meeting minutes, weekly problem meeting agenda, weekly problem meeting minutes and the ticket in CA. this is the way it was done before I took the job. I am just wondering how others track and document their problems as I am looking at better ways to do this

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Problem Management