Call detail recording and DID
CDR shows a PBX send a number of DID business concept to incoming calls. Why is this of concern to the administrator and what two steps should be taken to address the concern?

Answer Question   |  April 18, 2013  6:15 AM
CDR, PBX

SCPW
I want to make the same password for all employees in my company and give them privileges to change their password.

Answer Question   |  December 27, 2012  10:16 PM
PBX, PBX 11C

FreePBX in the Cloud
Has anybody installed FreePBX in the cloud or on a remote shared hosting server?

Answer Question   |  October 17, 2011  9:45 AM
Cloud Computing, Cloud-Based Services, PBX, VoIP hardware selection

Cisco VO/IP implementation issues
What are issues may occur when moving from a PBX enviroment to Vo/IP solution?

Answer Question   |  May 28, 2010  3:38 PM
Cisco, Cisco VoIP System, PBX, VoIP

IP PBX System Over Radio Network
I’ve been working on the IP PBX system for some time now and which works very well over the IP network. I intend to extern this telephony system by making use of the the radio network with wireless cordless phones. My BIG question is, where can I find an IP Radio gateway or is they [...]

Answer Question   |  May 24, 2010  2:37 PM
IP networking, IP PBX, PBX

Avaya Difinity G3 Si V7
I was asked to remove a piece of equipment that allows an outside company to restrict or allow a room phone from dialing 9 and getting an outside line. The contract with this company is up and they refuse to remove it. I have been looking at the COR on each room phone and 12 [...]

Answer Question   |  March 30, 2010  8:42 PM
Avaya, Avaya PBX, PBX

Unity Connection 7 voicemail forwarded to email
Hi there, I’m in an interesting situation where I have a customer whose end users are connected to legacy PBX and have Unity Connection 7 for their voicemail.  I have no visibility into the UCM6 to see how it is configured but the end users are interested in being able to forward voicemails to their [...]

Answer Question   |  January 20, 2010  10:53 PM
Cisco Unity, Cisco Unity Connection 7, Nortel PBX, PBX

VoIP PBX/Gateway + Call Log (accounting)
Does anyone know of a PBX/Gateway Hardware that log the outcoming calls + duration of the calls? I am interested in a SOHO phone network — analog or IP phones: 4 units — with accounting + possibly billing of the calls. Linksys SPA9000 does not provide Call Logging. Maybe thru syslog; but then I need [...]

Answer Question   |  May 24, 2010  3:04 PM
Call billing, Linksys SPA9000, Linksys VoIP Device, PBX, Soho

Routers and the PBX
Which port do you need on the Router to connect PBX which have E&M card in it? Can a ATA with FXO port can be connected to the PBX with E&M Card?

Answer Question   |  October 19, 2009  1:42 PM
ATA, E&M Card, PBX

Can I keep my PBX while migrating to VoIP?
Is it possible to keep my PBX up while migrating to VoiP?

Answer Question   |  December 2, 2009  2:55 PM
PBX, VoIP, VoIP migration strategies

ip-pbx
What is the advantage in using the ip-pbx system rather than PABX?

Answer Question   |  May 24, 2010  10:12 AM
IP PBX, PABX, PBX

what is the difference between PBX and DID?
what is the difference between PBX and DID?

Answer Question   |  December 2, 2009  11:53 AM
DID's, PBX

Changing RNPG on a Nortel CS 1000
We Recently installed a Nortel CS1000. Can anyone tell me what load (i.e ld 20) in the virtual system terminal and the command sequence to change the call pickup group (RNPG)?? everything seems to be ok in the GUI interface for these extensions, but I’m finding a lot of times the gui changes don’t take.

Answer Question   |  January 16, 2009  3:07 PM
Nortel CS 1000, PBX, RNPG, Virtual System Terminal

How best to handle inbound calls (small company)
Hi all, I have to review our telephone system with the aim of making sure our customers that call us get answered promptly. I’m looking for opinions/best practice on the best way technically to handle inbound calls? Do you have answer service part automated? At the moment, we have 3 sales agents handling calls, plus [...]

Answer Question   |  May 24, 2010  12:14 AM
Call Center, Call Center management, Call Center metrics, Call Center ROI/TCO, Nortel, PBX, Telecommunications

What VoIP PBX application has a good ACD system for contact centers?
What VoIP PBX application has a good ACD system for contact centers? Thanks for your input.

Answer Question   |  December 2, 2009  9:10 PM
ACD systems, Contact centers, PBX, VoIP

We are experiencing intermittent “bursty” echo in a VoIP trunking application
We are experiencing intermittent “bursty” echo in a VoIP trunking application (digital phones behind PBXs). Callers experience the echo when connecting to the PSTN via remote PRI circuit (PRIs are connected to remote PBX). We have echo cancellation turned on in the PBX gateways and it doesn’t appear to be a delay or latency issue [...]

Answer Question   |  December 2, 2009  9:09 PM
PBX, VoIP

Can a telephony architecture possess both VoIP and PBX circuit switched capabilities?
Can a telephony architecture possess both VoIP and PBX circuit switched capabilities? Can someone explain how? Thank you.

Answer Question   |  March 26, 2008  1:51 PM
PBX, Telephony, VoIP