• Open IT Forum: IT’s role in customer service

    One of ITKnowledgeExchange's bloggers is working on a series about customer service in the enterprise, and how it can be improved. From the IT side, do you have any experiences or suggestions for improving how companies do customer service? We'll take horror stories as well! Help a fellow IT...

    MelanieYarbrough6,345 pointsBadges:
  • Laptop will not connect through wireless

    What do I have to do to enable wireless connection. I have no access to IT support and this information about WZC goes in circles with out an answer. As far as I know, no other program is enabled to manage wireless connection.

    tanopschool30 pointsBadges:
  • No wireless connection

    Network connections shows Firewalled (R) Wireless 3495AB

    tanopschool30 pointsBadges:
  • Wireless connection

    My wireless connection failed? What should I do?

    hubertusgal10 pointsBadges:
  • PST file export

    I have transferred my e-mail PST files from my Windows 7 desk top at work and would like to read them on my Macbook Pro. I downloaded a PST bridge program but still cannot open the e-mails on my Macbook

    Lightyear5 pointsBadges:
  • 2 iPhones

    I have two iPhones 1 personal and 1 work. I want Skype on both. Do I have two download from two different computers? Can I use the same account?

    Dperkins355 pointsBadges:
  • Validating a changed email password

    Changed Gmail password after hack scare. Now BB wants verification of password. Keeps saying new one is invalid. What do I do?

    Ricky6045 pointsBadges:
  • 2 iPads

    How is it that with 2 iPads in the same room, only one can get Wi-Fi and the other can't?

    Chefpane10 pointsBadges:
  • How big of a risk is BYOD?

    While more companies are inviting employees to 'bring their own device' to work, many still see BYOD as a potential security risk. According to a recent survey by (ISC)2, 78% of security professionals say the trend presents a 'somewhat' or 'very significant' risk. How big of a concern is BYOD to...

    Michael Tidmarsh34,010 pointsBadges:
  • Office Home & Student 2007

    I own an Android/smartphone and have a legal licensed copy of Office Home and Student. Can I use Office on my phone to access my Word or Excel files from my home computer and how?

    tgs5305 pointsBadges:
  • 5250 emulator for Android tablet

    Has anyone found a good 5250 emulator for an Android tablet running Ice Cream Sandwich?

    WoodEngineer6,875 pointsBadges:
  • Symbols in BBM

    I have BlackBerry Bold 9790 version:7. I downloaded an app yesterday. It helped me by showing the symbols that appear as a black square, but I realized that when I downloaded it, all the symbols became a black square! After that, I deleted this app but nothing changed. Please help me.

    Fantastekow15 pointsBadges:
  • BBz10: face recognition feature?

    On my service provider users' comment page, there is more than one mention about a Face Recognition feature available with BBz10. I looked for any further info on the official BB's site and could not find anything. Anyone could tell me if there is a face recognition feature on BBz10 and if so, how...

    jallar5 pointsBadges:
  • Microsoft Surface RT vs. Surface Pro

    As Microsoft prepares for its highly-anticipated Surface Pro launch, many experts and analysts believe it will be a better fit for enterprise IT use than its predecessor, the Surface RT. Which do you think is a better option? Will the Surface Pro be attractive?

    Michael Tidmarsh34,010 pointsBadges:
  • Re-accepting a BB request

    I deleted a contact from my BB declining future invitation. I now want to add the person back but could not. I also send a request for the person to add me to her contact, but could not be added. What should I do?

    Abdulwaheed197810 pointsBadges:
  • BlackBerry help

    Hey, I have a BlackBerry and there's one thing that keeps bugging me - on the homepage, I get notifications if I have a message or call, but in the past few days there has been a notification that has like a black circle and a right arrow pointing across it. But when I make the panel bigger, it...

    MARA5 pointsBadges:
  • Samsung phone won’t connect to Wi-Fi

    Router password will not open connection for phone.

    okie20 pointsBadges:
  • BlackBerry mark email as private

    How can I get the BlackBerry to show the Outlook sensitivity option for marking an email as private or confidential. When composing Email creating an email the only option is Importance: Normal and I can select Low, Normal, High I want sensitivity as well.

    berry20135 pointsBadges:
  • BlackBerry Curve 8520

    My blackberry can't open even when I open it to write. To me, that it is an error and I must push the bottom of reset and when I push it to open again, the same problem occurs. Is it the software?

    hayakhaled10 pointsBadges:
  • Is this really the end for the PC?

    In 2012, smartphone and tablet shipments surpassed PC sales for the first time in history. With these new numbers, many experts believe that they are watching the death of the once powerful PC. Do you think this is really the end for the PC? Does it have any chance of regaining its prior glory?

    Michael Tidmarsh34,010 pointsBadges:

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