• Open IT Forum: IT’s role in customer service

    One of ITKnowledgeExchange's bloggers is working on a series about customer service in the enterprise, and how it can be improved. From the IT side, do you have any experiences or suggestions for improving how companies do customer service? We'll take horror stories as well! Help a fellow IT...

    MelanieYarbrough6,345 pointsBadges:
  • Admin

    How do enter data when answering or replying to a previous question. I can easily save an empty GUI but find it difficult to grab the GUI for edit purposes?

    dave99975 pointsBadges:
  • Will HP be able to bounce back?

    During HP's Global Partner Conference last week, several attendees said they need to see the company close deals faster and bring in more revenue for their businesses. While HP has struggled the past few years, partners have been told the roadmap to recovery includes making investments in internal...

    Michael Tidmarsh25,390 pointsBadges:
  • Booting PC

    How to boot your PC even if your not around?

    ITJer5 pointsBadges:
  • Copy & Paste

    When I copy text from an e-mail so that I could "Select All" and delete lines on the left-hand side or any print or ads at the bottom, and then paste, it pastes a previous 'copy' and not the current one. What is happening?

    jhonor5 pointsBadges:
  • Blanking out while working HP Pavilion DM4

    Why does HP Pavilion DM4-1160us notebook power down momentarily while working? I get no error messages; when it powers back up (sometimes I have to hit the enter key), sometimes it comes directly back to the screen I was working on, other times I first have to click on my user icon. Sometimes the...

    paperf10 pointsBadges:
  • Transfer coverage to another computer

    I have Norton for three computers and want to take it off one of them and put it on a new computer? Can I do this?

    Madned0 pointsBadges:
  • Opening an ODF file

    I sent an ODF file to someone and they have Microsoft and can't seem to open my file. Any suggestions on what they need to do?

    nevaca5 pointsBadges:
  • Breakdown of cost

    We are a small telecommunication company that has a bid in with a customer who is asking for a breakdown of materials vs. labor cost. What is the best way to show this?

    regdol5 pointsBadges:
  • Email remove from OAB

    Dear Expert, Everything was working fine for me. One bad day I have removed my GM email account  and created new email account after 2 days.  The problem I'm facing is the user sending mail from cache mode can't send him email. User send email from web Outlook have no problem. What I think in...

    Salmanshazad5 pointsBadges:
  • Cannot modify directories or files on my external drive

    So this is really stumping me. Starting this Monday I cannot Modify folders on my external. I can create them and open them but cannot save/rename or other modifies. I first noticed it because our remote IT company installed updates on Sunday and all the Microsoft update temp files were still on...

    RamseyB2,115 pointsBadges:
  • CPU

    Are AMD processors as good as Intel processors?

    jimbojet2220 pointsBadges:
  • How can I keep a Windows folder from being moved accidentally

    Is it possible to lock down the folders (or directories) within Windows, so they can't be accidentally dragged and dropped into some unknown location? With multiple users using the same files, we are finding that the Windows folders are disappearing. I was wondering if there is a way of locking the...

    Jbercsik5 pointsBadges:
  • Manual tray override

    How do I configure an HP 602n so tray 1 overrides other trays when there is paper in it?

    Steckboy5 pointsBadges:
  • Office 2007 & Windows 8

    Will MS Office 2007 ultimate run under Windows 8?

    WoodS10 pointsBadges:
  • VER description

    What is VER_description? What does it do on the PC?

    mike313310 pointsBadges:
  • USB NAK timeout

    The USB NAK timeout in Windows is set to 5000ms by default. How can I change this to 10,000ms (10sec)?

    techman250 pointsBadges:
  • Undelivered email

    Why does ever one of my emails that I delete return as undeliverable to my own email address saying not a valid email address.  Every deleted email does this.

    baycat105 pointsBadges:
  • MVB file

    Windows 7 can not open an CD while it doesn't know how to handle MVB files It's a older CD with repair tips for cars.

    Hendrikaatje5 pointsBadges:
  • Parameter Passing: RPGLE to CMD to RPGLE

    Hello, I have an RPGLE program that I am using to call a command with 1 parameter. The parameter is a container number, 11 positions alphanumeric. I want to be able to run my RPGLE program, execute the command via QCMDEXC and receive/process that parameter within the same RPGLE. Is this possible?...

    Eric Witham690 pointsBadges:

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