IT Answers » Marketing campaign management http://itknowledgeexchange.techtarget.com/itanswers Fri, 24 May 2013 22:16:19 +0000 en-US hourly 1 What is the best solution to calculate FTE’s for a outbound campaign? http://itknowledgeexchange.techtarget.com/itanswers/what-is-the-best-solution-to-calculate-ftes-for-a-outbound-campaign/ http://itknowledgeexchange.techtarget.com/itanswers/what-is-the-best-solution-to-calculate-ftes-for-a-outbound-campaign/#comments Tue, 10 Jun 2008 17:48:21 +0000 CRM Ask the Expert I am looking for the best solution to calculate FTE’s for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three options have been exhausted. Any insight on a method of calculating the FTE requirement would be greatly appreciated.

Thank you for your time and expertise.

]]> http://itknowledgeexchange.techtarget.com/itanswers/what-is-the-best-solution-to-calculate-ftes-for-a-outbound-campaign/feed/ 0 Help with Microsoft CRM and Quick Campaign creation feature http://itknowledgeexchange.techtarget.com/itanswers/help-with-microsoft-crm-and-quick-campaign-creation-feature/ http://itknowledgeexchange.techtarget.com/itanswers/help-with-microsoft-crm-and-quick-campaign-creation-feature/#comments Thu, 24 Apr 2008 19:33:08 +0000 CRM Ask the Expert Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean… Right now, if I create a QC to email 100 people, I have to go into each activity and hit “send”. Kinda time consuming… Thoughts? Or, perhaps I should use another feature. I am a CRM consultant working with the marketing director as well as sales reps contacting their own territory.

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