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What is the best solution to calculate FTE’s for a outbound campaign?
I am looking for the best solution to calculate FTE’s for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or [...]
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| June 10, 2008 5:48 PM
Call Centers, CRM, FTE, Full-time equivalent (FTE), Marketing campaign management
I am looking for the best solution to calculate FTE’s for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or [...]
Answer Question
| June 10, 2008 5:48 PM
Call Centers, CRM, FTE, Full-time equivalent (FTE), Marketing campaign management
Help with Microsoft CRM and Quick Campaign creation feature
Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean… Right now, if I create a QC to email 100 people, I have to go into each activity and hit “send”. Kinda time consuming… Thoughts? Or, perhaps I [...]
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| April 24, 2008 7:33 PM
CRM, CRM software, Marketing campaign management, Microsoft CRM
Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean… Right now, if I create a QC to email 100 people, I have to go into each activity and hit “send”. Kinda time consuming… Thoughts? Or, perhaps I [...]
Answer Question
| April 24, 2008 7:33 PM
CRM, CRM software, Marketing campaign management, Microsoft CRM
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