• What is the best solution to calculate FTE’s for a outbound campaign?

    I am looking for the best solution to calculate FTE's for a outbound campaign. This is manual campaign, no dialer. Each customer will have 3 numbers to be reached at. If phone number one is not successful, then the agent will go to the next number and so on until a contact is made or all three...

    CRM Ask the Expert250 pointsBadges:
  • Help with Microsoft CRM and Quick Campaign creation feature

    Is there any way to use the Quick Campaign creation feature to send a bulk email? Rather than having to execute each individual task created, I mean... Right now, if I create a QC to email 100 people, I have to go into each activity and hit "send". Kinda time consuming... Thoughts? Or, perhaps I...

    CRM Ask the Expert250 pointsBadges:

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