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    Is there a staffing model that is useful in determining staffing by Abandonment rate?

    Acordova10 pointsBadges:
  • How to calculate end-to-end service availability

    Hi, How do I calculate service availability to business user? Our service should be available to 24x7x365 days, but there are so many dependent components (network, servers, links, application, Data center etc) supported by multiple vendors should be available to meet the requirement. Vendors are...

    Availability20 pointsBadges:
  • How do you calculate the speed to answer for a call center service desk?

    How to calculate the speed to answer in the Service desk ?

    Ebenezar5 pointsBadges:
  • Setup of service desk

    what is the best setup service desk?

    Whatisthematrix10 pointsBadges:
  • Reclass assets to expense account

    Any ways to reclass assets to expense account using F-63? The balance of the asset I reclassified should be zero but it still has balance.

    jeraldbho5 pointsBadges:
  • What tools exist that help to visualize & control IT resources end-to-end?

    I would like to know what solutions exist out there that provides end-to-end IT estate visualization, monitoring, and control of all the many layers of IT resources & relationships across multiple, disparate platforms: physical & virtual; public & private cloud; SDN &/or traditional...

    StaceyKing5 pointsBadges:
  • How to unblock SMB protocol manually?

    Internet facilities have blocked in to my system with Sonicwall security via SMB so I need to open. How can I do it?

    rohithrrk5 pointsBadges:
  • The IT Blog Top 10: Oct. 29, 2009

    10. Choosing a block size when creating VMFS datastores Eric Siebert has written a guide on how to choose the right size for VMFS datastores. 9. How to use command line arguments in VBScript via the Wscript.Arguments Object Jerry Lees explains a helpful VBScript trick. 8. Using VRDP to view...

    ITKE1,055,500 pointsBadges:
  • Holiday overtime in Kronos

    How is holiday overtime used in Kronos?

    hundleyd015 pointsBadges:
  • is relationship management is a waste of an organisation’s resources

    is relationship management is a waste of an organisation's resources

    amuchemwa5 pointsBadges:
  • Remedy training

    I am starting a new job and they use remedy. Where can I get some inexpensive training on this topic?

    Itartist5 pointsBadges:
  • Open IT Forum: What are your views on social networking platforms in your network?

    I chatted with David Sacks, CEO of Yammer, last week at Enterprise 2.0, and we talked about IT's changing attitude toward cloud-based offerings such as social networking platforms. I'd love to hear from practicing IT professionals about the impact of these platforms on the network, whether it's...

    MelanieYarbrough6,345 pointsBadges:
  • Network Interop 2010 Coverage

    For those of you not at the show, be sure to check out Interop Las Vegas 2010 for all the latest news and updates from the show floor. If you want to venture away from the slot machines and poker tables, see if you can find Michael at the show and get yourself a free IT Knowledge Exchange t-shirt....

    EmNichs3,250 pointsBadges:
  • Are there any particular multifactor authentication issues to consider in the healthcare industry?

    A friend of mine is getting into the healthcare industry has some concerns, particularly when it comes to security. Are there any particular authentication issues that he needs to know about in the healthcare industry?

    ITKE1,055,500 pointsBadges:
  • NIC info via script

    Hiya all, I have made a script (Copy and paste from microsoft, then tweak!!!!) to give me certain PC specs, and want to know how to add the NIC information to it, the script gvies me PC name, manufacturer, CPU make, model, speed, RAM, VGA adapter, and i just wanna add the NIC to it. If I can do...

    Carl0s810 pointsBadges:
  • Read a comma delimited text file from Tradanet

    What is the best way to read a tradanet text file?

    Ccb20120 pointsBadges:
  • Master IT Plan Template

    Does anyone know where I can find a Master IT Plan Template? Are there companies that will create one?

    Akrus5 pointsBadges:
  • Procedures for a new area

    We are a company where we have experience on network remote administration and now we have open a new area, The area of security. Now I need to start to make new procedures like when a new customer come to us and ask if we can handle the security for his network. I need to know if some one can...

    Millan0 pointsBadges:
  • Do you have an IT blog or website and want to earn 100 knowledge points?

    We hope you find this community helpful in answering all your questions. But we want everyone to get every answer they need and wthat means more experts are always welcome. That's why we're asking you to tell your friends about IT Knowledge Exchange (ITKE). If you have a blog or website that is...

    ITKE1,055,500 pointsBadges:
  • What are sustainability criteria for selecting a location for a cloud data center?

    I am writing a short paper on different sustainability criteria for selecting a location for a (new) cloud data center? I've already been able to find some, including the country political stability, laws & privacy regulations; location specifics (cold: less cooling, green energy production,...

    casaout5 pointsBadges:

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