IT Answers » IT Help Desk http://itknowledgeexchange.techtarget.com/itanswers Sat, 25 May 2013 23:18:21 +0000 en-US hourly 1 IT help desk first come first serve http://itknowledgeexchange.techtarget.com/itanswers/it-help-desk-first-come-first-serve/ http://itknowledgeexchange.techtarget.com/itanswers/it-help-desk-first-come-first-serve/#comments Fri, 22 Feb 2013 21:17:05 +0000 Sean007marvin http://itknowledgeexchange.techtarget.com/itanswers/it-help-desk-first-come-first-serve/ http://itknowledgeexchange.techtarget.com/itanswers/it-help-desk-first-come-first-serve/feed/ 2 Is Desktop support or IT Help Desk job helpful in earning experience after CCNA? http://itknowledgeexchange.techtarget.com/itanswers/is-desktop-support-or-it-help-desk-job-helpful-in-earning-experience-after-ccna/ http://itknowledgeexchange.techtarget.com/itanswers/is-desktop-support-or-it-help-desk-job-helpful-in-earning-experience-after-ccna/#comments Thu, 03 Mar 2011 08:09:06 +0000 Yjr I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems related to only Operating system & computer hardware issues through voice. It does not involve any networking related work. So is that kind of job will give me that experience which is helpful after CCNA and help me to make my carrier in computer networking. Kindly HELP ME.

]]> http://itknowledgeexchange.techtarget.com/itanswers/is-desktop-support-or-it-help-desk-job-helpful-in-earning-experience-after-ccna/feed/ 3 Time tracking of quick support requests http://itknowledgeexchange.techtarget.com/itanswers/time-tracking-of-quick-support-requests/ http://itknowledgeexchange.techtarget.com/itanswers/time-tracking-of-quick-support-requests/#comments Mon, 07 Feb 2011 19:19:34 +0000 KFaganJr Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I’m using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of number of requests and average time.

]]> http://itknowledgeexchange.techtarget.com/itanswers/time-tracking-of-quick-support-requests/feed/ 0 Helpdesk CSM Software http://itknowledgeexchange.techtarget.com/itanswers/helpdesk-csm-software/ http://itknowledgeexchange.techtarget.com/itanswers/helpdesk-csm-software/#comments Thu, 13 Jan 2011 18:14:12 +0000 RamseyB http://itknowledgeexchange.techtarget.com/itanswers/helpdesk-csm-software/feed/ 12 Career possibilities after IT help desk http://itknowledgeexchange.techtarget.com/itanswers/it-help-desk/ http://itknowledgeexchange.techtarget.com/itanswers/it-help-desk/#comments Wed, 17 Nov 2010 11:59:15 +0000 Fresherithelpdeskibm i have been selected in ibm gobal for IT help desk Technical associate. so i want to ask that if i go in this job then can i switch to coding department in ibm.i have knowledge of dot net. is there any scope for s/w coding field or not. if i will search jobs in dot net then i will be treated as fresher as i m in technical associate…so its better to go in this field or in some other company for dot net…please help me what i will doo..?

]]> http://itknowledgeexchange.techtarget.com/itanswers/it-help-desk/feed/ 2 How To Train For Help Desk Role? http://itknowledgeexchange.techtarget.com/itanswers/how-to-train-for-help-desk-role/ http://itknowledgeexchange.techtarget.com/itanswers/how-to-train-for-help-desk-role/#comments Sun, 14 Feb 2010 23:29:17 +0000 Henfold Is there any software/on line training I can purchase to learn this role?

My background is in IT operations ie AS400/Mainframe etc…

I realise that I am back in the classic IT Catch 22 situation of no experience = no job interview.

 

]]> http://itknowledgeexchange.techtarget.com/itanswers/how-to-train-for-help-desk-role/feed/ 2 L1,L2 and L3 support http://itknowledgeexchange.techtarget.com/itanswers/l1l2-and-l3-support/ http://itknowledgeexchange.techtarget.com/itanswers/l1l2-and-l3-support/#comments Tue, 29 Sep 2009 06:26:37 +0000 Abi http://itknowledgeexchange.techtarget.com/itanswers/l1l2-and-l3-support/feed/ 0 Setup of service desk http://itknowledgeexchange.techtarget.com/itanswers/setup-of-service-desk/ http://itknowledgeexchange.techtarget.com/itanswers/setup-of-service-desk/#comments Tue, 18 Nov 2008 10:45:21 +0000 Whatisthematrix what is the best setup service desk?

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