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  • IT help desk first come first serve

    Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?

    Sean007marvin20 pointsBadges:
  • L1,L2 and L3 support

    What is the meaning of L1, L2 and L3 support? What is the difference in the expertise and effort needed? I'm asking for a general understanding.

    Abi5 pointsBadges:
  • Setup of service desk

    what is the best setup service desk?

    Whatisthematrix10 pointsBadges:
  • Helpdesk CSM Software

    I was wondering if anyone knew of a good CSM product for a single tech helpdesk. I need something to help me keep track of open tickets/projects, as well as, achieve solutions for closed tickets- ie have a IT library database for solution. Would be nice to be able to have users email their issues...

    RamseyB2,115 pointsBadges:
  • Career possibilities after IT help desk

    i have been selected in ibm gobal for IT help desk Technical associate. so i want to ask that if i go in this job then can i switch to coding department in ibm.i have knowledge of dot net. is there any scope for s/w coding field or not. if i will search jobs in dot net then i will be treated as...

    Fresherithelpdeskibm15 pointsBadges:
  • Is Desktop support or IT Help Desk job helpful in earning experience after CCNA?

    I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems related to only Operating system & computer hardware issues through voice. It does not involve any networking related work. So is that kind of job will give me that experience...

    Yjr15 pointsBadges:
  • Time tracking of quick support requests

    Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I'm using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of...

    KFaganJr1,355 pointsBadges:
  • How To Train For Help Desk Role?

    Is there any software/on line training I can purchase to learn this role? My background is in IT operations ie AS400/Mainframe etc... I realise that I am back in the classic IT Catch 22 situation of no experience = no job interview.  

    Henfold25 pointsBadges:
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