IT help desk first come first serve
Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?

Answer Question   |  February 22, 2013  9:17 PM
IT Help Desk, IT support

Is Desktop support or IT Help Desk job helpful in earning experience after CCNA?
I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems related to only Operating system & computer hardware issues through voice. It does not involve any networking related work. So is that kind of job will give me that experience [...]

Answer Question   |  March 16, 2011  8:09 AM
CCNA, CCNA Certification, CCNA practice, Help Desk, IT Help Desk

Time tracking of quick support requests
Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I’m using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of number [...]

Answer Question   |  February 7, 2011  7:19 PM
Help Desk, Help desk services, IT Help Desk

Helpdesk CSM Software
I was wondering if anyone knew of a good CSM product for a single tech helpdesk. I need something to help me keep track of open tickets/projects, as well as, achieve solutions for closed tickets- ie have a IT library database for solution. Would be nice to be able to have users email their issues [...]

Answer Question   |  March 14, 2012  6:14 PM
IT Help Desk, Software applications, Windows 7 Professional, Windows Server 2008, Windows Server 2008 R2

Career possibilities after IT help desk
i have been selected in ibm gobal for IT help desk Technical associate. so i want to ask that if i go in this job then can i switch to coding department in ibm.i have knowledge of dot net. is there any scope for s/w coding field or not. if i will search jobs in [...]

Answer Question   |  March 6, 2012  11:59 AM
.NET, .NET development, Help Desk, IT careers, IT Help Desk, IT professional

How To Train For Help Desk Role?
Is there any software/on line training I can purchase to learn this role? My background is in IT operations ie AS400/Mainframe etc… I realise that I am back in the classic IT Catch 22 situation of no experience = no job interview.  

Answer Question   |  July 9, 2010  11:29 PM
Careers, Helpdesk training, IT careers, IT Help Desk, IT training

L1,L2 and L3 support
What is the meaning of L1, L2 and L3 support? What is the difference in the expertise and effort needed? I’m asking for a general understanding.

Answer Question   |  April 18, 2013  6:26 AM
Help desk services, IT Help Desk, Organizations

Setup of service desk
what is the best setup service desk?

Answer Question   |  March 15, 2012  10:45 AM
Help Desk, IT Help Desk, IT Service Desk, Service centers