I need a tool (affordable!) for documenting complex processes. The processes are custom, customer-specific and may be both administrative and technical in nature. The idea is to have documentation that follows the incident process – showing questions to ask and actions to take (dependent upon the answers). The documentation should present the processes in a way that can be [...]
Answer Question | February 1, 2010 11:23 PM
Help Desk, Incident management, Knowledge Point Challenge, process documentation
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?
Answer Question | December 4, 2008 4:50 AM
CA Unicenter Service Desk, Help Desk, Incident management, Incident response, Lotus Notes, Lotus Notes import/export, Service Desk