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I need a tool (affordable!) for documenting complex processes. The processes are custom, customer-specific and may be both administrative and technical in nature. The idea is to have documentation that follows the incident process - showing questions to ask and actions to take (dependent upon...
Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?