Helpdesk

How do you answer "dumb" support questions?

What creative methods or responses have you used to answer "dumb" user questions? Do any of the answers in my blog [strong]Heard in passing - IT Trenches support at its finest[/strong] sound familiar? Have a great day! Software/Hardware used: support, helpdesk

Helpdesk Network Access to Local users and Groups on Workstations

Hello We have a network that is a single domain with 16000 + workstations. I need to assign the helpdesk group access into to workstations "local users and Groups". They need to be able to reset the workstations local administrator password. I know that if you are in the domain admins group you can...