Help Desk Questions


Monitor Internet Bandwidth
Good day, we are using windows2000 smallbusiness server in our organisation with Exchange,Dns and Isa server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much mb/gb utilised By Each User. Thanks for u’r reply in advance.

Answer Question   |  December 29, 2004  1:55 AM
Active Directory, Administration, Application management, Auditing, Availability, Backup, Backup & recovery, Bandwidth, Benchmarking, Bind, BroadVision, Business Objects, Call Centers, Clarify Inc., CLB, Client management, Clustering/High availability, Component Load Balancing, Content filtering, Corporate portal applications, Customer relationship management applications, Data analysis, Data center operations, Data mining/analysis, Data warehousing/Business intelligence, Database Management Systems, DataCenter, Datacenter Server, DB2 administration, Desktop security, Desktops, DHCP, Distributed File System, DNS, E-business, E-mail applications, ERP, Exchange, Exchange 2000, Exchange 2003, Exchange 5.5, Exchange Server ActiveSync, FAT and NTFS, Fault isolation, Firewalls, General Directories, Graphical User Interfaces, Handheld, Hardware, Help Desk, Information risk management, Integration/Connectivity, Intel servers, IT architecture, Knowledge management applications, Licensing, Lotus Domino, Mail protocols, Maintenance, Major Vendors, Microsoft Internet Information Server, Microsoft Windows, Monitoring, Netscape Mail, Network applications management, Network management software, Network monitoring, Network requirements, Network testing, Networking, Networking Equipment, Networking services, Office Applications, Operating system platforms, Operating systems, Outlook, PC/Windows Connectivity, Performance management, Performance/Tuning, Planning, Policies, POP3, Protocol analysis, Remote management, Reporting, ROI & cost justification, Routers, S/MIME, Security, Security management, Security products, Sendmail, Server consolidation, Server management, Server-based/Thin-client computing, Servers, Services, Software, Software distribution, Software Quality Assurance, Spam, Storage, System monitoring, System utilities, Tech support, Technical support, Third-party services, Vendor support, Virus protection, Web services, Windows, Windows 2000 desktop, Windows 2000 Server, Windows client administration and maintenance, Windows on Intel, Windows Server 2003
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0 pts.

asked by:
5 pts.

Event viewer err Msg.
Good day, 1.In our organisation, we are using windows2000 smallbusiness server with EXCHANGE , ISA server and DNS configured. but all the client pc’s are given static ip address instead of dynamic ip. will this create any problem ? daily i’m receiving many application error logs.particularly 2 type of source error is repeating continuosly. (a).MICROSOFT [...]

Answer Question   |  November 23, 2004  2:38 AM
802.11 networking equipment, Active Directory, Administration, Auditing, Biometrics, configuration, DataCenter, Digital certificates, DNS, Exchange 2000, Exchange 2003, Exchange 5.5, Exchange Server ActiveSync, Firewalls, Forensics, Help Desk, Identity & Access Management, Incident response, Installation, Intrusion management, Maintenance, Management, Microsoft Windows, Monitoring, Network security, Outlook, patching, PEN testing, Platform Security, provisioning, Security, Security tokens, Server management, Servers, Service and support, Services, Single sign-on, System monitoring, Tech support, Third-party services, VPN, vulnerability management, Windows 2000 Server, Windows Server 2003, WINS, Wireless
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0 pts.

Password protect MS Word…forgotten password.
I have a friend of mine that is a security guard supervisor. He has this lady that just started working with him. Well he had a MS Word document that he uses as a log. She was working on it and accidently put a password protect on it. She doesn’t remember what she did or [...]

Answer Question   |  December 30, 2011  4:58 PM
Help Desk, Tech support
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0 pts.

Word Print Preview issue
Hi all – Have a very odd issue here. We have a Word 2002 document (sp2) that has a table with 5 columns, 12 rows. They are using color, bullets and some special configuration in this. The problem we have is that when editing the document in print layout mode, when we delete data from [...]

Answer Question   |  November 10, 2004  11:11 AM
Help Desk, Tech support
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0 pts.

AS400 Security
We need to limit access to the command line from our users. How do we limit the command line length ? Many of the customized menus to a/r, o/e functions have the full command line. We need to avoid modifying each menu source.

Answer Question   |  March 12, 2010  6:05 PM
Data center operations, Help Desk, Security, Tech support
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0 pts.

How to generate a listing of security information of Win 2003 server folders
Does somebody know if there is a way to query the Directory database to obtain a listing that includes security and other settings (shares, permissions, etc) of all folders and subfolders of a machine running Win 2003 Server ? Any help or comment will be appreciated.

Answer Question   |  January 11, 2005  12:45 PM
Auditing, Data center operations, DataCenter, FAT and NTFS, Hardware, Help Desk, Operating system platforms, Performance/Tuning, Policies, Registry, Remote management, Servers, Space/structure, Storage, Tech support, Windows, Windows 2000 desktop, Windows 2000 Server, Windows client administration and maintenance, Windows Server 2003
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63,580 pts.

How to Obtain security information of Win 2003 server folders
Does somebody know if there is a way to query the Directory database to obtain a listing that includes security and other settings (shares, permissions, etc) of all folders and subfolders of a machine running Win 2003 Server ? Any help or comment will be appreciated.

Answer Question   |  November 9, 2004  12:41 PM
Auditing, Data center operations, DataCenter, FAT and NTFS, Hardware, Help Desk, Operating system platforms, Performance/Tuning, Policies, Registry, Remote management, Servers, Space/structure, Storage, Tech support, Windows, Windows 2000 desktop, Windows 2000 Server, Windows client administration and maintenance, Windows Server 2003
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63,580 pts.

Question about IT management software-2
Hello, I am just wondering if anyone knows of some software avialable for IT departments, that say is accessable to users through a company intranet site where a user can go in and log an issue or problem with thier system which goes into a database, then once the issue is resolved the user can [...]

Answer Question   |  October 28, 2004  10:47 PM
Content management applications, Corporate portal applications, DataCenter, Desktops, E-mail applications, Exchange, Firewalls, Forensics, Hardware, Help Desk, Incident response, Intrusion management, IT architecture, Knowledge management applications, Lotus Domino, Migration/Upgrades, Mobile devices, Network management software, Network security, Networking, Outlook, Planning, Project management, Security, Security management, Systems management software, Tech support, VPN, Wireless
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0 pts.

Question about IT management software
Hello, I am just wondering if anyone knows of some software avialable for IT departments, that say is accessable to users through a company intranet site where a user can go in and log an issue or problem with thier system which goes into a database, then once the issue is resolved the user can [...]

Answer Question   |  October 25, 2004  7:58 PM
Business/IT alignment, Corporate portal applications, DataCenter, Desktops, E-mail applications, Exchange, Hardware, Help Desk, Implementation, IT architecture, Knowledge management applications, Lotus Domino, Migration/Upgrades, Mobile devices, Network management software, Networking, Outlook, Planning, Security, Security management, Systems management software, Tech support
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0 pts.

Data Conversion on IBM AS/400
Hi, We’re converting some old master files in to new format files. These master files have around 58 million records each. We wrote COBOL programs to convert the format and write to the new files. In order to speed up the process we are splitting the each master file into 20 parts(i.e., 20 files and [...]

Answer Question   |  October 27, 2004  2:00 AM
COBOL, Data analysis, DataCenter, Development, Disaster recovery software, ERP, Financial services applications, Help Desk, Incident response, Lifecycle development, Manufacturing applications, Office Applications, Programming Languages, RPG, Special-purpose software, SQL, Storage, SunGard Data Systems, Systems Union Group, Tech support, Transaction Systems Architects
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0 pts.

How can I resolve Windows xp pro not powering down ?
after telling the operating system to shutdown, after a few seconds you receive the screen saying “it is now safe to turn off your computer”. instead of just powering down on its own.

Answer Question   |  November 9, 2010  8:55 AM
Desktops, Hardware, Help Desk, Tech support, Third-party services, Vendor support, Windows XP
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0 pts.

File Menu in Word missing
Hi all – I have a customer that has managed to remove her file menu from Word 2000. I have removed the normal.dot and had it recreated, but that didn’t fix it – I have checked the registry but didn’t see the data tree in hklmsoftwaremicrosoftofficeword9.0 or for that fact in 10.0 or 8.0 either. [...]

Answer Question   |  October 22, 2004  11:48 AM
Help Desk
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0 pts.

1700 series Router Slow functionality
One of my Customer reports that his Router(1700 series of Cisco) is running SLOW.I don’t understand what he means.Is there any means to ascertain that the functionality of Router is Slow?Any commands to view that status? I believe if a router is felt functioning SLOW,either we may need to increase the DRAM or need to [...]

Answer Question   |  October 8, 2004  3:40 AM
DataCenter, Help Desk, Networking, Routers, Tech support
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0 pts.

Microsoft Word 2003 and files opening in read only form
The platform is Windows XP and the application is Word 2003. I have a user that when she opens a file it opens a window that says the file is in read only and would she like to continue in that format or have the ability to change the document. She clicks no and the [...]

Answer Question   |  September 24, 2004  3:21 PM
Help Desk, Microsoft .NET, Tech support, Third-party services, Vendor support, Windows, Windows 2000 desktop, Windows Server 2003, Windows XP
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0 pts.

ORA-00600
Using Oracle 8i. Failing to log into sql plus. ORA-01033, ORA-00604 and ORA-0100109. shutdown at command prompt is coming up with ORA-01109 and startup is coming up with ORA-00600. Please kindly assist. I am a new user of Oracle. Thank you

Answer Question   |  September 21, 2004  5:22 AM
Help Desk, Tech support
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0 pts.

Lotus Notes Domino Upgrade from 4.6 to 4.6.7/4.6.7a
We are upgrading from Lotus Notes Domino and Clients from 4.6 (IBM PC’s) and 4.5 (MAC’s) to 6.5 on a new e-mail server. According to the IBM Redbook, we need the 4.6.7 and 4.6.7a downloads applied to our 4.6 Domino before upgrading to Lotus Notes Domino 6.5. We looked on several Lotus sites, and even [...]

Answer Question   |  August 19, 2004  1:18 PM
Address book, Agents, Backup & recovery, Calendar, Help Desk, iNotes, Lotus Domino, Tech support, Vendor support, Web access
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0 pts.