• Is Desktop support or IT Help Desk job helpful in earning experience after CCNA?

    I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems related to only Operating system & computer hardware issues through voice. It does not involve any networking related work. So is that kind of job will give me that experience...

    Yjr15 pointsBadges:
  • Time tracking of quick support requests

    Does anyone have a good solution to track quick support requests? Using our ticketing system would take more time than the requests, right now I'm using OneNote since it can be edited by multiple users at the same time and is just really quick/easy. Any better ideas? This is just to keep track of...

    KFaganJr1,355 pointsBadges:
  • Power Meter and Processor overheating

    I am facing a strange problem with my win 2000 server pc(256mb RAM, P4, 40gb hdd) as it automatically restarts when I start the computer. Yesterday it completely shut down before showing me the desktop and when I pressed the power button the initial screen came up showing message "the processor...

    BinooDas123410 pointsBadges:
  • Windows XP Pro Remote Desktop

    Windows XP has this wonderful additon called 'remote desktop' whereas you are supposed to be able to login and work on your office machine from home. I can do a remote desktop with all LOCAL (intralan) machines in which I have an account. The question is HOW do I do it via the WAN (internet). If...

    Ve3ofa80 pointsBadges:
  • Helpdesk Symantec antivirus

    1. my senior uninstalled the backup management console in the helpdesk server box, since then: the backup keeps failing and missing to backup. Could this be caused by the untivirus being uninstalled? 2. How do i go about installing the untivirus on the box? 

    Trevormbambala5 pointsBadges:
  • How can I resolve Windows xp pro not powering down ?

    after telling the operating system to shutdown, after a few seconds you receive the screen saying "it is now safe to turn off your computer". instead of just powering down on its own.

    Warsofie0 pointsBadges:
  • Transfer Report from AS/400 to PC

    Is there any utilities/tools that can help me to create a program on AS/400 (CL program) to transfer the reports that are created at a certain output queue on AS/400, transfer them automatically to a specific folder at PC side so as to be opened with any application at MS Windows, keeping the...

    Qawasmeh0 pointsBadges:
  • uploading a excel file to ifs file on as400

    Is there a way to upload a excel spreadsheet up to qdls as a ifs file?

    Lnspgm15 pointsBadges:
  • How To Train For Help Desk Role?

    Is there any software/on line training I can purchase to learn this role? My background is in IT operations ie AS400/Mainframe etc... I realise that I am back in the classic IT Catch 22 situation of no experience = no job interview.  

    Henfold25 pointsBadges:
  • AS400 Security

    We need to limit access to the command line from our users. How do we limit the command line length ? Many of the customized menus to a/r, o/e functions have the full command line. We need to avoid modifying each menu source.

    Danacu0 pointsBadges:
  • Process documentation

    I need a tool (affordable!) for documenting complex processes.  The processes are custom, customer-specific and may be both administrative and technical in nature.  The idea is to have documentation that follows the incident process - showing questions to ask and actions to take (dependent upon...

    HDPro15 pointsBadges:
  • LPR Printing in Windows server 2003

    I have just set up a shared generic line printer on one of our 2003 servers, and when I print a test page everything prints OK. However, when I map it as a network printer on another machine the print job is sent to the queue but stays there and nothing is printed. In the application log on the...

    LeeJ750 pointsBadges:
  • Uxtheme.dll missing on boot

    We have several users with Dell laptops running Windows XP, SP2. Every once in awhile, the laptops boot to a blank screen with an error that explorer.exe cannot start because uxtheme.dll is missing. We usually instruct the user how to use the Task Manager to connect to the VPN, and we copy...

    Brebeck0 pointsBadges:
  • Stored Procedures in DB2/400

    Why do we need to write stored procedures on the AS/400 when we already have the application program and the dataabse both integrated into the system.

    Upen12290 pointsBadges:
  • internet connection

    hello i have a note book VA10 (completly new) and i have installed a LAN in the add-remove program in the control panel. How does one connect to internet I do not have AOL, I have installed Internet Explorer, Windows messenger, High Speed option ( need to be paid) installed. Is it possible to...

    Junior10 pointsBadges:
  • New to AS400 administration and need some help.

    I have two questions here if someone can help. I will appreciate anything you can give. First, I am trying to configure a network printer on the AS400. I did wrkcfgsts, work with description, and copied the printer devices description and modified the printer device with the new info. All I changed...

    Bkr0963c0 pointsBadges:
  • What to expect in Desktop Support with 2 yrs experience

    Hi All, I have two year exp in desktop support and currently i am getting 10000 and i am goin gto get appraisal by this month in my current organisation. i am going for interview for desktop support engg next week. What salary i should expect there. Kindly guide me. Thanks Gaurav

    G.nijhawan140 pointsBadges:
  • Data transfer from Lotus Notes to CA Unicenter Service Desk r11.2

    Hi all, I worK on CA Unicenter Service Desk r11.2, my current assignment is to import ticket data from Lotus Notes to CA Unicenter Service Desk r11.2. Can any one guide me how to do it?

    505635 pointsBadges:
  • Desktop and Helpdesk Job Demand In Sacramento and Bay Area

    I'm considering getting the MCSA so I can start doing desktop or helpdesk work. The question is, are there very many desktop or helpdesk jobs in Sacramento or the Bay Area? I come from a technical background and worked in the field troubleshooting and repairing servers, disks and printers on MPE so...

    Lasong225 pointsBadges:
  • Stop Error (C000021a)

    I am receiving this stop error(C000021a) "windows logon process system process terminated unexpectedly" with win 2000 server. Safe mode and Last Known Good Conf. works fine. Is there any solution without reformating the HDD? I have ERD with me. Will that help me? Any advise on this would be highly...

    BinooDas123410 pointsBadges:

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