• Creating a virtual help desk: Application suggestions

    We are looking at creating a virtual help desk. We want it to be easy for the users to use as well as the administrators that will be servicing the tickets. Do you have any suggestions for applications we should look into for this?

    Troubleshooter24755 pointsBadges:
  • Win2k sp4-2

    I upgraded my hp vectra machine(running w2k) from sp3 to service pack 4, now it is behaving erraticaly. It reboots it self, produce blue screen of death very often. Before the sp4 it was not behaving this way, though it was hanging for a while when restarting windows or at login. I update all...

    Senomango0 pointsBadges:
  • Defrag 725 GB ona Windows 2000 Server: Pros and Cons

    Good morning! I hae had some performance issues on a Win 2K files server and have been given a recommendation to defrag the system. I am reluctant to do so for two reasons: 1. We do not have an alternate server to place these files while defragging 2. The 2K server is configured as a dynamic drive....

    Melvin0 pointsBadges:
  • Lotus Notes Domino Upgrade from 4.6 to 4.6.7/4.6.7a

    We are upgrading from Lotus Notes Domino and Clients from 4.6 (IBM PC's) and 4.5 (MAC's) to 6.5 on a new e-mail server. According to the IBM Redbook, we need the 4.6.7 and 4.6.7a downloads applied to our 4.6 Domino before upgrading to Lotus Notes Domino 6.5. We looked on several Lotus sites, and...

    Billkessler0 pointsBadges:
  • IT help desk first come first serve

    Why is it good or bad to operate an IT support services system (help desk) on a strictly, first-come, first-served basis?

    Sean007marvin20 pointsBadges:
  • Technical College vs. University

    Hello all- Would it be more beneficial to attend a technical college or university? A certain technical college, ECPI (www.ecpi.edu) in VA, has sparked my interest because they advertise 'they meet with some industry experts to discuss tech trends and what education needs to be put out to keep up...

    NeoCentric0 pointsBadges:
  • Internet cafe solution

    In around 3 weeks away from actually implementing an internet cafe solution from my research and helpfulness of fellow members ive concluded that:- there are a few options to choose from. asuming an adsl connection. 1) set up a linux solution say clarkconnect and xp on the clients etc 2)setup a...

    R76ijecx0 pointsBadges:
  • How to generate a listing of security information of Win 2003 server folders

    Does somebody know if there is a way to query the Directory database to obtain a listing that includes security and other settings (shares, permissions, etc) of all folders and subfolders of a machine running Win 2003 Server ? Any help or comment will be appreciated.

    carlosdl69,510 pointsBadges:
  • usb communication

    Sir/Madam, We are having 2 systems with windows as operating system. We need your help for transferring data from USB to USB Port. plese give max. possible ways. Thanking You, Appala Raju

    Appalaraju0 pointsBadges:
  • Remedy training

    I am starting a new job and they use remedy. Where can I get some inexpensive training on this topic?

    Itartist5 pointsBadges:
  • Data Conversion on IBM AS/400

    Hi, We're converting some old master files in to new format files. These master files have around 58 million records each. We wrote COBOL programs to convert the format and write to the new files. In order to speed up the process we are splitting the each master file into 20 parts(i.e., 20 files...

    DataConversion0 pointsBadges:
  • Question about IT management software

    Hello, I am just wondering if anyone knows of some software available for IT departments, that say is accessible to users through a company intranet site where a user can go in and log an issue or problem with their system which goes into a database, then once the issue is resolved the user can go...

    Natethegreat0 pointsBadges:
  • Monitor Internet bandwidth

    Good day, We are using Windows 2000 Small Business Server in our organization with Exchange, DNS and ISA server configured. 1. I want to monitor the internet usage by the users. 2. I want to take a report on monthly or daily basis how much MB/GB utilized by each user. Thanks for your reply in...

    GiriPrasad0 pointsBadges:
  • Does your IT department use various social communication tools?

    Social and mobile tools are changing the way IT help desks provide support, making 'old-school' ticketing systems obsolete. Rob Young, a help desk analyst at IDC, says employees expect rapid support from IT through social communication tools. Does your IT department use various social communication...

    Michael Tidmarsh30,535 pointsBadges:
  • L1,L2 and L3 support

    What is the meaning of L1, L2 and L3 support? What is the difference in the expertise and effort needed? I'm asking for a general understanding.

    Abi5 pointsBadges:
  • Tech Support: Horror Stories from the Trenches

    Going into the IT field, we all had to start somewhere. Helping out at school on the website, fixing a friends computer, joining the schools computer club, but that was before you graduated to the job field. You now have your A+ and you have just been hired as a member of the help desk and you are...

    Harisheldon5,660 pointsBadges:
  • vpn through s-box firewall of checkpoint

    i'm try to create a vpn from the internet to my "small buisness server 2003" that act as vpn server without any luck, if i try to connect to my server from the internal network it's work just fine, iv'e mapped the correct ports according to the microsoft article that say to forward port 1723 and 47...

    Drorbenyosef5 pointsBadges:
  • Developing an antivirus (efficient):for Windows:Using VC++

    I am working on a Project for making an antivirus.I have 2 other project parteners. But we don't have an guidance on how to develop the antivirus.Plz give me any relevent Information on this subject.(like components of AV,Algorithms(efficient),methods,general detection & removal of virus).(Also...

    4238830 pointsBadges:
  • Developing an antivirus (efficient):for Windows:Using VC++-2

    I am working on a Project for making an antivirus.I have 2 other project parteners. But we don't have an guidance on how to develop the antivirus.Plz give me any relevent Information on this subject.(like components of AV,Algorithms(efficient),methods,general dection & removal of virus).(Also...

    4238830 pointsBadges:
  • connecting the 5th and 7th floosr of a building

    Hi, Everybody My network covers the 5 th floor of an office building, and now we expanding to the 7th floor (a half-dozen users. All the servers and telecom closet are on the 5th floor and I have to provide network services to the users on the 7th floor. I would like to have the opunion of this...

    Senomango0 pointsBadges:

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